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Warranty Question

    Eugene Gervais
    Hello I have purchased a EA850 Edger attachment for my...
    Warranty Question posted August 13, 2016 by Eugene Gervais 
    452 Views, 9 Comments
    Question:
    Hello I have purchased a EA850 Edger attachment for my Husqvarna String trimmer, and the part 503808501 drive shaft was not crimped tightly where the drive shaft meets the spline collar. item is 2 months old. how can I get resolved?

    please help
    see attached photos

    gene gervais
    Photo:
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    Answer

     

    • Eugene Rounds

      Eugene,

      The problem isn't that it is not crimped enough but that spline collar is cracked; therefore, no longer able to hold the flex shaft tightly. There also either some tool marks or some other impact to the spline collar adapter. That collar probably split from blade impact stopping the shaft movement while running at high speed.

      When I looked the EA850 edger ipl I get different part number the one you posted. The PN in the IPL on Husqvarna website is 545137002 which is about a $10 part when the number you gave which is $50-$60.

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    • Eugene Gervais

      Does it show anywhere the total length for part 545137002 ?  I need replacement flex drive shaft that is 34.75 inches long. 

       

      Thanks

       

      Gene Gervais 

      image.jpeg (1.8MB)
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    • Eugene Gervais

      Here is a few more pictures of my EA 850 edger attachment,

       

      Thanks

      Gene Gervais 

      image.jpeg (1.7MB)
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    • Eugene Gervais

      It seams this drive shaft is half the price of a whole new edger... Wow that's a bit disappointing.

       

      Gene Gervais 

      image.png (370KB)
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      • Eugene Rounds

        Gene, I see where I got confused and it still a little confused even now as I would order the one I quoted; at we on the same page now and sorry for the miss info. I was looking at page 4-7 of the IPL and what your looking at is page 1 and 2.

        As for the price it is a little crazy but I ran into something similar last week with Cub Cadet. I had ordered a gearbox which was to include the trimmer head. When I received the gearbox assembly there was no head. I called Cub and was told the head wasn't included but I insisted their IPL list it as so. I was sent to tech phone support and when they looked it up they their IPL showed the same info and they would me the head. The tech did also look up the head and it costs more than the whole gearbox and trimmer head set.

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    • Eugene Gervais
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    • Eugene Gervais
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    • Eugene Gervais
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