General Product Question
This information needs to get to the corporate people who...escalated
General Product Question posted December 4, 2013 by Thomas Donald
54 Views
Question:
This information needs to get to the corporate people who make the decisions regarding partnering equipment with other companies as well as to the engineering department that sets the specifications for the equipment to be manufactured:
Almost 2 years ago, I purchased a Husqvarna lawn tractor (YTH2042) and an Agri-Fab 42" snow thrower (LST42D) as well as tire chains and wheel weights at The Gaylord, MI Family Farm and Home store. I have to say that I am completely disappointed with the snow thrower. I live in Roscommon,MI, roughly 40 minutes south of Gaylord. The snow last season wasn't that bad. That didn't stop the snow thrower from breaking the shear pins (part number 710-0890A, Item 19 on pages 30 and 31 of the manual), nor did it stop the frame from breaking off the housing of the snow thrower. I spent almost $2,000.00 to purchase the snow thrower, and last year alone had to invest another $900.00 to get the frame repaired by a local welding shop here in Roscommon. Today, during the first significant snow we received, the transfer drive belt shredded itself (#48138 on page 9 of the manual). Now, today, again, both shear pins broke. There is nothing uncommon about my driveway, and the skid plates are set at a depth of 1/2". This should leave me without any issue whatsoever, and yet here I am looking at more expense just to be able to use what is a relatively new piece of equipment. As things stand right now, I have had to invest over half the cost of the original purchase in the attempts to be able to use it in a normal fashion. If this were an automobile, I'd be suing you, as well as the retailer that sold me this piece of junk.
I am sending a similar email to Agri-Fab and have already spoken with the corporate office for Family Farm and Home. I would like to know what you as a manufacture are going to do to ensure the satisfaction of this customer.
Sincerely,
Thomas Donald
Almost 2 years ago, I purchased a Husqvarna lawn tractor (YTH2042) and an Agri-Fab 42" snow thrower (LST42D) as well as tire chains and wheel weights at The Gaylord, MI Family Farm and Home store. I have to say that I am completely disappointed with the snow thrower. I live in Roscommon,MI, roughly 40 minutes south of Gaylord. The snow last season wasn't that bad. That didn't stop the snow thrower from breaking the shear pins (part number 710-0890A, Item 19 on pages 30 and 31 of the manual), nor did it stop the frame from breaking off the housing of the snow thrower. I spent almost $2,000.00 to purchase the snow thrower, and last year alone had to invest another $900.00 to get the frame repaired by a local welding shop here in Roscommon. Today, during the first significant snow we received, the transfer drive belt shredded itself (#48138 on page 9 of the manual). Now, today, again, both shear pins broke. There is nothing uncommon about my driveway, and the skid plates are set at a depth of 1/2". This should leave me without any issue whatsoever, and yet here I am looking at more expense just to be able to use what is a relatively new piece of equipment. As things stand right now, I have had to invest over half the cost of the original purchase in the attempts to be able to use it in a normal fashion. If this were an automobile, I'd be suing you, as well as the retailer that sold me this piece of junk.
I am sending a similar email to Agri-Fab and have already spoken with the corporate office for Family Farm and Home. I would like to know what you as a manufacture are going to do to ensure the satisfaction of this customer.
Sincerely,
Thomas Donald
