Chainsaws

Hello, I purchased a 440E chainsaw from a local dealer in Sept. 2008. I have used it occasionally for the past 3 years and had been totally satisfied. I always maintained the saw, cleaned and properly store after each use. Recently I had noticed the saw was idling high so I took it to my local shop figuring it needed a tune-up. Much to my surprise I was informed the saw wasn’t worth repairing. A three year old saw wasn’t worth repairing. The gears were stripped and needed to be replaced. Concerned, I asked if it was my fault with the way I operated the unit. The reply I received was “no, we can tell you took care of it, just happens sometimes” . My local dealer could offer little support and the consumer parts hot line was another dead end.

I’m sure you can imagine my frustration with your product. I had done my homework before my purchased and determined this saw was a good fit. Little did I know that the quality would not last 3 years. Had I been offered an extended warranty I would have purchased it but nothing was offered at the local dealer. Plus, I had heard nothing but good reviews from your products and never thought a major repair would be an issue in such a short time frame.

I realize I’m just a little a little guy cutting trees in his backyard but I would imagine in this consumer market every sale would be important as would positive reviews. I will be purchasing a new saw in the near future but unfortunately Husqvarna is now at the bottom of my list. Furthermore, I find it hard to recommend your products to anyone looking to purchase. I have always been a person that was willing to pay for quality but quite frankly I feel like I’ve been ripped off by Husqvarna!

Sincerely,