Chainsaws

Like many I have read about, I have yet to receive the over-promised carry case. Extremely disappointed. Here has been the trail: first called a phone number - person was of no help. She said I must register at poulan.com. Wrong. I waited for several weeks with no info. Subsequently, I spoke with a second person, and she was very helpful and gave me the poulanprocase.com website. I registered on Oct. 8, 2012. As of Nov. 25, nothing has arrived. I understand hurricane Sarah may have impact. Unfortunately, there is no contact or communication from you. Very unimpressed. Please send case.
Note - unit purchased August 31, 2012.

Thank you.