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Warranty Question

    Yongren Zhang
    Why I have to pay labor fee and handling fee while my gas...
    Warranty Question posted August 11, 2016 by Yongren Zhang 
    31 Views
    Question:
    Why I have to pay labor fee and handling fee while my gas trimmer is still under warranty period with my original purchase receipt?
    Details:

    I bought a 224L 4 Cycle Trimmer in June 2015 and use it for my small lawn. It costs more than $300, but I was told by Lowes that it is the best Gas Trimmer in their store and has 2 years warranty. 
    This Jun. 28, it just stopped running after about 5 minutes working and will not start again. I took it back to Lowes for repair, and picked it up this Jul.7, it works again, but after two weeks when I used it again, it suddenly stopped again and could not start. I took it back to Lowes, and pick itup today. But I have to pay $64.15 for labor and handling fee, even though Lowes knows this is under 2 years warranty and they have my original receipt. Lowes customer care says this $64.15 is charged by Husqvarna, not by Lowes, as Husqvarna's Warranty is a limited Warranty. Is this true? customer has to pay for the quality issue while product under warranty period in regular operation?

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