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General Product Question

    EARL SIMPSON
    My chain slips off and when it does it distroys the back of...escalated
    General Product Question posted October 3, 2012 by EARL SIMPSON 
    345 Views, 4 Comments
    Question:
    My chain slips off and when it does it distroys the back of the chain. It has done this since it was new (5 CHAINS). What is the fix?

    I have a 20" rancher and a 14" and weed whacker. The 20" does this and I have no issues with any other chain saw distroying the chain like this. It just slips off and makes the back unusable and some of the links compressed.

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    Answer

     

    • bryan

      Hi Earl, check the chain drive sprocket on the saw, if it is worn down, take your saw to your local dealer to get the correct replacement part, also check the bar that the chain runs on it may also have some ware that may be able to be skimmed on a machine, hope this helps.

      Regards

      Bryan

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    • EARL SIMPSON

      Ok, I will check it today! Is this covered ubder the 2 year warranty? If not do you have a parts link so I can order one?

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    • EARL SIMPSON

      ok, the sprocket has a gap between the sprocket and chain saw body. None of my other chain saws have this. It looks like the chain is slipping off the sprocket into the gap.

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    • bryan

      Hi Earl, it sounds like you have whats called a rim sprocket, which may be worn ( it is a ware item), take the complete saw down to your local autherised dealer & they will be able to change the sprocket, inspect the bar & chain & advise you what the problem is once they have seen it.

      regards

      Bryan

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