String Trimmers

I bought a Husqvarna weed eater last summer along with 2 extra trimmer heads (T35). I had to change the trimmer head for the first time today and when I opened the pack no string was visible. I put it on anyway and tried to advance it to no avail. I took it apart to try fixing it but after an hour of trying to keep everything together I gave up on it and opened the other one. It was the same thing: no string visible. I paid a lot to buy Husqvarna. I have 2 Husqvarna computerized sewing machines which I bought because I believe Husqvarna makes quality products. I paid quite a bit for 2 unusable string heads. What can Husqvarna do to help me. Can I trust buying more?

Michael DeMeulenaere
mikedme@gmail.com
575-382-5714