Warranty Question
I have an LGT2554 which is subjected to light to moderal use cutting grass on a 0.75 acre hillside (at a 15 degree angle). The bolts holding the transaxle stripped the threads from the bracket mount torque and possibly from the transaxle itself. Additionally, this extra strain partially sheared the frame on both left/right mount brackets at the rear of the chasis. Research reveals that this is not uncommon in the LGT2554, regardless of its age (for details, see http://www.mytractorforum.com/showthread.php?p=1895822 ). I have 2 questions about this:
1.) Are there any plans for a recall to fix this problem?
2.) I purchased this tractor in Aug 2009, so the 2-year warranty has expired, but am currently waiting for my 1-year warranty extension card to arrive from the mower class action suit (not trying to smear Husqvarna, as the suit was against all mower manufacturers, more particularly against the engine manufacturers). My main question is, can I get my tractor repaired under warranty before the warranty card arrives (as I hear this may take a month or two)? I need to have it repaired soon before my yard gets so overgrown that it becomes a habitat for deadly lions, tigers and ninjas (as their fangs, claws and shruikens are apt to wreak havoc on my blades). Any help would be much appreciated. Thanks in advance.
http://www.mytractorforum.com/showthread.php?p=1895822
Key for attached image:
Yellow = stripped bracket mount torque
Red = sheared chasis mounts
Green = stripped bolt holes in transaxle
Best Answer
Answer
Thank you for contacting the AnswerARMY.
It is upsetting that you have had this failure.
While this failure has been documented and we have developed a repair, this is considered a normal warranty item.
You can ask you dealer to contact the Husqvarna dealer technical support group to describe the failure and ask for a policy adjustment.
- posted July 17, 2013 by William Santiago
- Permalink
I am currently experiencing this exact problem. I am quickly finding out, many other customers has documented and reported the same defect in the subject chassis.
I purchased my Husqvarna LGT2554 on August 24, 2010. I called Husqvarna querying if there has been a recall to fix the reported problem. No recall has been decided on to date. Husqvarna informed me that since my tractor is almost three years and beyond the warranty, I am out of luck.
I am extrememly disappointed in the quality of this Husqvarna product not knowing when I can find the time to get the tractor repaired, I will experience this same problem some time in the near future. In the mean time, I have to rely on paying a neighbor to cut my 2 acres of lawn.
I will think twice on purchasing a Husqvarna product if I cannot obtain a permanent fix and Husqvarna doesn't work a solution to provide some type of quality service to its customers.
- posted May 26, 2014 by Aric Viers
- Permalink
I have the same 2554 purchased from Lowe's in 2010 and I was assured that this machine was much more than I would ever need and was built for many additional implements. I also have had this same issue and the internet is littered with this same issue and the consequent failure of the entire transaxle (an approximate cost of $900.00 to repair/replace). I have seen a post from Scott W. (from AnswersArmy) that says that they have only seen 1/2 of 1 percent of this problem reported, Tuff Torq (the maker of this transaxle) claims that this part is not flawed but that they ship it to buyer "dry" meaning without oil, and they recommend that 5W50 synthetic oil is used but that the buyers have been using 10W30 "to save money". Any way that it shakes out if there is truly that little of an issue with this then why would a company refuse to backup their product? If I have to replace my transaxle and re-fabricate my frame every other year then this machine is a waste of money and all three corporations should be held responsible for putting this disaster on the market. Tuff Torq put it off on Lowe's then gave me a price list after I asked for details on what parts I may need to rebuild or upgrade my machine, Husqvarna gave me a fax number that I could send my complaint to (REALLY), Lowe's has still to date not given a response. Excluding Lowe's (for now) there have been no representatives anywhere that have even been concerned with this issue, how can any company be willing to cost even one of their customers this kind of loss without making an attempt to help make things right? If this situation is not remedied in any way I can assure these companies that I will never purchase another of their products and will be a very vocal "advertiser" for their failure as a "manufacturer"! Enough of my rant, any others that would like to chime in? I am considering creating my own forum or blog regarding this particular situation and could use all of the input available.
Thank you for contacting the AnswerARMY.
It is upsetting that you have had this failure.
While this failure has been documented and we have developed a repair, this is considered a normal warranty item.
You can ask you dealer to contact the Husqvarna dealer technical support group to describe the failure and ask for a policy adjustment.