Parts Question
I really like the Rancher 465 that I have purchased....
Parts Question posted May 31, 2017 by Michael Slawter
84 Views, 5 Comments
Question:
I really like the Rancher 465 that I have purchased. Unfortunately I am starting to regret my purchase. Spare parts are difficult to get. Dealers are sparse and they don't carry all the spare parts. I need to replace the chain tensioner screw, and the saw has only burned through one chain. Maybe I contributed to this, but getting a spare screw has been an adventure. Already got the wrong screw once. Ordered from a different company that indicated parts were in stock but now they are telling me I have to wait until June 23rd. This is just horrible support. It is a part that is not expensive, probably needs replacement on occasion, but no one carries it. The lack of contact information on the Husqvarna site is horrible. I want to talk to a person, not HOPE someone has the answer. Someone please help. Part number from the on line manual below.
HVP 575645801 WORM SCREW
HVP 575645801 WORM SCREW
Answer
Michael,
Here is a link that might help you:
http://www.baileysonline.com/Parts/Parts-By-Brand-A-J/Husqvarna/Gears-Drive-Shafts-Pulleys/Husqvarna-575-64-58-01-OEM-Worm-Screw-575645801.axd
You may want to order a few parts, like a spare air filter, fuel filter, & a couple spare chains, then it makes the shipping cost more reasonable. Or give them a call (1-800-322-4539) and since its only one small part maybe they can do something special.
I hope this helps,
Karla
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Karla,
Thanks for the advice, unfortunately it is due to Bailey's that finally sent me to this site. I spent significant time searching and actually ordered from Bailey's. After they accepted my order, they then informed me it was back-ordered until June 23rd. I am basically helpless. I tried another site, and they too have caused issues. Even the local dealer is not an improvement. It really is frustrating, and as much as I like the saw I don't think I would ever purchase another Husqvarna product with the lack of support that exists for some of their products. Have already steered a co-worker away from purchasing one.
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Michael,
Here is another link, and they say they have 7 in stock, also its a complete kit, which may be a better deal because you will get the mating gear, some "O" rings, and will have a couple extra parts.
http://www.ereplacementparts.com/chain-tensioner-kit-p-617711.html
I hope this works out better for you, Sorry about my first suggestion Not working, and sorry to hear your having difficulty with parts. Also check that this kit will fit a 465, I think I looked up a 455. Anyhow, you can place a phone call or recheck the same site.
Karla
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Michael.
Here is another site, Maybe the third time is the charm. This is Just the "Worm Screw", and price looks much better too !
/images/jacks-parts-lookup/part/husqvarna/575645801
I hope this works, and I would probably call or chat with someone on line to ensure they have it in stock.
Karla
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Karla,
Thanks again for trying to help. I will contact this site. As far as the kit in your last response; unfortunately I had ordered a kit initially and the parts had the wrong thread diameter on the screw and pawl. That was the wrong screw that I mentioned - kit is the same part number I previously ordered. I had placed an order with small engines PRO, but they came back today and indicated they had no more in stock and the price went up. Adventure right. A $565 saw, with a tensioner that is easily damaged and impossible to get. As stated, I appreciate the help, but if you can possibly let someone at Husqvarna know how ridiculous this and get them to check their inventory. I need to get some trees down, I will have to pay someone soon if I can't get this screw. This is not an insignificant cost. Sorry you probably don't need to hear all that, but hope others read this and can be warned. I Hope the Jacks recommendation can help.
Mike
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