Service & Maintenance Question
450X lost connection with Automower "Connect" app....
Service & Maintenance Question posted June 10, 2017 by Nick Micozzi
1284 Views, 13 Comments
Question:
450X lost connection with Automower "Connect" app. Since winter storage, 450x has not synced to App.
Details:
My 450X Automower has stopped communicating with the "Connect" app. After several troubleshooting steps, i tried to remove account to start over and on the automower, I get the message "Failed to delete all paired accounts. Please try again." I've tried again about 10 times. No progress. What else can i try to get connection to app again?
Answer
let me look i will try to answer tomorrow...
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ok.. I hope your app is up to date?
First you have several bars on your mower showing it is getting a good signal ?(3 would be good) the phone too.
then connect page 66. not sure what you have done so far
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Thanks Paul,
Yes this issue occurred only after App forced an update to current version. Up to date.
Yes, several bars - signal is strong.
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I guess you have already tried to just delete the app and redownload it again ? You might have gotten a bad download.(it happens) this seems to be the problem..IMO
other things i would try----
Also you have turned mower off (switch) let it sit for a few... then back on.
try to do a NEW pairing ? which you might have already have done if you removed and reinstalled the APP.
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I have the exact same problem as of 06:08 June 21 2017. App on 2 devices is 2.12, no change. 2 bars on 450X with the "X".
Tried rebooting twice, one time for an hour or so. logged out & back in on both devices.
Husqvarna, where are you on this stuff, this could be a truly great product but you HIDE!
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Did you have good coverage before? and now had an update and you are having problems ?
or is this a new set up ?
Well, the "X" is showing me that you have No Connection. (Page 38 manual) Also 2 Bars is not to good. It says to me your mowers Carrier in the area (AT&T from what I have been told) is not giving you good coverage.
1) I would have a friend come over that has AT&T and see how many bars they get at your House. also put mower in middle of yard w/ no stuff around it(if you can) and see if signal gets better.
Get back to me..with the answers to as many of the questions as you can...
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Same coverage as before, no app change. It took about 24hrs and it was showing up on both devices again. I also got the "can't un pair" or what ever that verbage was.
It's out running now and no problems.
All the reboots and other efforts had no affect this time.
Thanks Paul for your involvement. If I was a betting man I would bet it was just a server crash or ATT crash/major malfunction.
https://www.dropbox.com/s/zx0833x871lpgf8/20170622_110432.mp4?dl=0
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In case you have not seen, Husqvarna have answered in a similar tread: (http://answerarmy.com/posts/ec48f2de20?page=1)
Hey guys,
Sorry for the inconvenience this issue has caused you. We have identified the mobile app showing a disconnect error and at the mowers HMI-interface a ‘x’ is displayed at the GMS bars. In some cases, it is possible to get the service work again by toggling the Automower Connect function in the HMI-menu (This works in 70% of the cases).
We are currently using all possible resources to solve the issue. More information to come when available. Thanks for your patience.
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I have had some weird things happen with my mower from the 2.12 update but all in all it was a good update for me.
I had my mower tell me he was stolen and outside the GEO FENCE when in fact he was on the charger. could not get the thing to stop giving me notices and the alarm going off every 15 seconds even with the hatch up and code punched in. I Finally just turned off the Switch and turned it back on a few hours later.
I think it was a Server Issue in the end.....
Nice Video..your yard looks great..Is that St Aug grass ? if so what do you think about the height settings ? I myself could use another 1/2 to keep my grass healthier in these Hot summer months here in Houston
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Still have same issue. Actually, the SIM card icon alternately displays the card with an "x", or bars with an X above them.
Still haven't been able to connect, however.
https://drive.google.com/file/d/0B-PYfA5LTIGaYkRlbkZsRDRQZHc/view?usp=sharing
https://drive.google.com/file/d/0B-PYfA5LTIGaS21RUnlIMDcwNzA/view?usp=sharing
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The X in your PIC is a BAD SIM CARD or the lack of a card...(See page 38 in manual)
The other is a bad connection to server and 1 bar is really bad. You will never get any connect with 1 BAR
It could be you have no AT& T service in your area ? The service default that comes with your mower.(at least last time I know of)
Hope you have figured it out...If you did post ti here so we can learn...thanks
AP514
P.S. sorry for the delay have been busy with Rlife stuff...
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I hate this Forum sometimes is not showing my post...so here goes the fast version..... again
your pic show you have a BAD SIM CARD or no card installed...the other is a bad connect to the server...1 BAR will never cut it(anything less than 3 is crap IMO)
AT&T is the default carrier(last time I know of) See if you can get a good signal from AT&T have a friend come over that has a phone..call and see if they service in your area
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My 315X Automower has stopped communicating with the "Connect" app. i tried to remove account to start over and on the automower, I get the message "Failed to delete all paired accounts. Please try again." and I tried to reset all Automower Connect setting and same error message "Failed to delete all paired accounts. Please try again. . I've tried again about 10 times. What do I do next ?
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