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General Product Question

    Thomas Johnston
    I am getting my Husqvarna loaded up today to have warranty...
    General Product Question posted October 12, 2017 by Thomas Johnston 
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    Question:
    I am getting my Husqvarna loaded up today to have warranty repair done on it at my local dealer. The snow blower was only used once in the two years since I bought it due to lack of snow. As I was getting my paperwork together (proof of purchase), etc. together to take to the dealer, I realized that I never received the $50 rebate that I was promised when I bought the machine. I filled out the rebate form the day the machine was delivered. I was very careful in filling out the form because rebate people are notorious for rejecting rebates for the tiniest error or omission on the rebate forms. I sent it in as required. As I said, today while getting my papers together, I realized that I never received the rebate. So I went to the website of the folks who handle the rebates but I couldn't pull up a record of my rebate application because they required that I type in a claim number which, of course, I don't have because that's something the rebate people would have provided but I've never heard from them.

    I see others have had the same problem and Husqvarna denies responsibility and refers people to the rebate company who are useless. Husqvarna knows about this and does nothing about it so they are responsible. They can't push off responsibility to the people they hire to pay rebates.

    I will never buy another Husqvarna product again because of this experience. That is, unless, in the extremely unlikely chance that Husqvarna makes good on their rebate process but I won't hold my breath.
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