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Service & Maintenance Question

    budman11
    I am in a TOTAL love hate relationship with my 223L Trimmer....Answered
    Service & Maintenance Question posted July 7, 2010 by budman11, last edited February 10, 2012 by HusqvarnaAnswerArmy Silver, tagged 223L 
    3836 Views, 27 Comments
    Question:
    I am in a TOTAL love hate relationship with my 223L Trimmer. This is the most powerful, lightweight, easy to use trimmer I've ever had.I did a ton of research on spending this much money on a Trimmer. It seemed the best product out there. So what "Brain Surgeon" engineer put the exhaust for the muffler on the TOP of the engine? I can't use this thing without it burning the hell out of my arm! When you hold the Trimmer your right arm lays right on top of the Engine Housing. That's pretty much any Trimmer. SO WHY IS THE EXHAUST RIGHT THERE? UGGHH! Thinking about returning it and that sux because I really don't want another Troy Built. :(

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    Best Answer

    Husqvarna

    Hi Budman11,

    Wanted you to know that we've escalated your issue throughout the AnswerArmy team.  One of our most senior members will be back tomorrow morning and we'll have him take a deeper look into it.

    In the meantime, we've grabbed one of our trimmers (although not your model exactly) and experimented with the adjustable handle in order to see if it would make a difference in the positioning of the exhaust near your arm.

    Here are some photos of our research...

    Notice that by moving the handle closer to the engine, we were able to provide extra distance between her elbow and the exhaust.

    Here is Brandon, who also had success with handle adjustment:

    Also, we realize it may not be comfortable or familiar to your current preference of holding the trimmer, but also try to hold the unit a few inches further away from your body, and swing  your elbow between you and the engine.  Perhaps just a few inches/degrees will make a big difference.

    By all means, we certainly don't recommend (nor was the unit designed) to support your elbow.

    As a last resort, also consider buying a shoulder strap (click the image for more detail).  These are available at your nearest Husqvarna dealer for just $6.95 MSRP and may provide greater comfort (especially if you're trimming for hours at a time).

    Let us know if any of these suggestions provided any help!

    Thanks again for your question and sorry you are having this issue.

    Trimmer Shoulder Strap (on Husqvarna.com)...

    Answer

    • Richard Medlock

      I just called Husky on this very issue.  "no, we don't have a solution to it burning my arm".  Wonder what they would do if several people with this VERY SAME ISSUE got together and contacted their state's attorney generals.  What would they do if several people got together to start a lawsuit against their DEFECTIVE PRODUCT which evidently, has NO PRODUCT SUPPORT FOR THIS DEFECT.......

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    • joe turner

      Everyone who has been burnt needs to file a complaint with the US Consumer Products Safety Division ., as Husqvarna won't correct their problem without being forced to.

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    • Richard Medlock

      I did not think of the USCPSD - duh!  That's what it's for!  How would I find how to make a complaint Joe, go on line?  Please advise. Richard

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    • joe turner

      The USCPDS has an easy to navigate website. It should take about 5 minutes for fill out the complaint form.

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