Warranty Question
As a retired Senior Citizen, when I purchase products, I do...escalated
Warranty Question posted May 6, 2014 by Tom Smith
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Question:
As a retired Senior Citizen, when I purchase products, I do so based on experience and trust in the company I purchase from. I believe that great products also typically provide great support.
I’ve used Husqvarna equipment for quite some time and typically had a good experience.
I purchased a Husqvarna Chainsaw, Model 240 on June 8, 2013. I have used the Chainsaw a total of 3 times since my purchase date. (Purchased from Sears) My local Sears does not repair your products.
The latest experience trying to use the chainsaw, the chainsaw would not start. I took the saw to Foster Lawn care as they do warranty work for Husqvarna equipment.
The technician mentioned how great condition the saw was, I let him know I never had a chance to use it.
After 5 weeks of waiting on parts, when I finally arrive to pick up my saw, I’m told I need to pay $60 for repair on my saw that I believe should be covered under warranty. I was told the part is not covered.
Now I have saw at a repair shop asking for money while my chainsaw in under warranty.
My chainsaw is at:
Fosters Lawn and Saw Shop
2317 State Highway 155 • Palestine - (903) 723-0742
I’ve used Husqvarna equipment for quite some time and typically had a good experience.
I purchased a Husqvarna Chainsaw, Model 240 on June 8, 2013. I have used the Chainsaw a total of 3 times since my purchase date. (Purchased from Sears) My local Sears does not repair your products.
The latest experience trying to use the chainsaw, the chainsaw would not start. I took the saw to Foster Lawn care as they do warranty work for Husqvarna equipment.
The technician mentioned how great condition the saw was, I let him know I never had a chance to use it.
After 5 weeks of waiting on parts, when I finally arrive to pick up my saw, I’m told I need to pay $60 for repair on my saw that I believe should be covered under warranty. I was told the part is not covered.
Now I have saw at a repair shop asking for money while my chainsaw in under warranty.
My chainsaw is at:
Fosters Lawn and Saw Shop
2317 State Highway 155 • Palestine - (903) 723-0742
