Blowers

Team:

I am posting this safety issue once.
My next emails are to the OAG again, along with the CPSC.
I got the runaround & wild goose chase last time.

I have a Poulan PRO PR621 snow thrower (M#961820003, S#100510H003115).

REPAIR PARTS SNOW THROWER - - MODEL NUMBER PR621 (96182000300)
CHUTE ASSEMBLY
KEY PART
NO. NO. QTY DESCRIPTION
1 434877 1 CHUTE.RATCHETING.PLASTIC.W/GRV

Debra at PP told me the part # was 532434877, & that none were available. It would have to be backordered.

The snow thrower has broken 100% of the time with this part failing each time. I have only used it thrice for a few hours.

It's now throwing snow/debris at my face. Snow doesn't get directed safely.

Because of your poor design/QA, you have opened yourself up to a class action lawsuit.

Here's what I need.
1. a lifetime supply of the part ... or ...
2. a retrofitted aluminum part which shouldn't break

The plastic part is subjected to cold & constant pounding by snow & ice which makes it brittle.

Whichever idiot decided to use said part should be held accountable.

I expect an immediate reply as the OAG & CPSC will force your hand again.

Cordially,
Greg