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General Product Question

    Richard Rago
    Hello, My aunt purchased mc30 rear engine rider on 6/24/11...
    General Product Question posted April 8, 2015 by Richard Rago 
    95 Views, 2 Comments
    Question:
    Hello, My aunt purchased mc30 rear engine rider on 6/24/11 under her name marylou Allison, her email address is mlallison@yahoo.com. The mower WILL NOT GO FORWARD AND IT ONLY HAS 11hrs on it. I noticed that this tractor Is discontinued and I am not the only one with this problem. I feel that I am entitled to a FULL PURCHASE REFUND OR AT LEAST HAVE IT FIXED FREE OF CHARGE. So I will at least be able to sale it and buy a real dependable tractor that will last more than 11 hrs. Can someone please resolve this issue or I will be forced to contact the BBB. HOPE THIS GETS RESOLVED VERY SOON!!!

    Thanks

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    Answer

     

    • Eugene Rounds

      We are just a group of techs and users here that are trying to help each other.

      If you wish to speak to a customer service representative, please call 1-800-487-5951

       

      I did find following on the web about the problem and it sound like it a simple adjustment. I wasn't able to find in the line of a parts list using the model number given. It maybe list under the product number. Personally I haven't seen one of these mowers.

      There is a very simple fix that can be made with a 9/16" open end wrench. Adjustment should take less than 5 minutes if you have help to turn the riding mower up on it's left side to make the adjustment.

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    • Eugene Rounds

      I did manage to find the IPL on the McCulloch website.

      /pdf/us/support/owners-manuals/?query=mc30&types=O%2cI

      The adjustment is item 53 on the following IPL image.

       

       

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