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General Product Question

    david gross
    I went to your web site(husqvarna.com) and asked a...Answeredescalated
    General Product Question posted May 25, 2011 by david gross, last edited February 10, 2012 
    1102 Views, 2 Comments
    Question:
    I went to your web site(husqvarna.com) and asked a question about a problem I was having with my new trimmer(122c). I received no response. I found someone with the proper screwdriver and adjusted the carb. This solved the problem. The carb should have been adjusted at the factory. At this point, I'm not too happy.
    Thanks:
    David G.
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    Best Answer

    Scott W.

    Thank you for contacting Answer ARMY.

    I recommend that you stop by the local authorized Husqvarna service center in that area to have the carburetor adjusted to meet EPA standards.

    It is a violation of the E.P.A. for anyone to adjust the carburetor other than an authorized service center when the equipment is supplied with tamper resistant adjustments. For this reason the tools required to adjust tamper resistant carburetors are not sold to the public.

    The carburetors are adjusted at the factory, differences in fuel and altitude make carburetor adjustments necessary, for this reason you are allowed one carburetor adjustment with in the first 30 days free of charge.

    Answer

     

    • Scott W.

      Thank you for contacting Answer ARMY.

      I recommend that you stop by the local authorized Husqvarna service center in that area to have the carburetor adjusted to meet EPA standards.

      It is a violation of the E.P.A. for anyone to adjust the carburetor other than an authorized service center when the equipment is supplied with tamper resistant adjustments. For this reason the tools required to adjust tamper resistant carburetors are not sold to the public.

      The carburetors are adjusted at the factory, differences in fuel and altitude make carburetor adjustments necessary, for this reason you are allowed one carburetor adjustment with in the first 30 days free of charge.

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    • Ken Marsh

      Isn't it a violation of consumer rights to sell poorly adjusted equipment and then hide behind EPA regulations as an excuse?

      By the way your servicing dealers need to know about this one free carb adjustment. The usual response is "$40 just to look at it, non-refundable, this is our policy you can take it elsewhere if you want free warranty service."

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