Snow Blowers

I have had the 1830 EXLT for less than 2 winters and it is plagued by steering problems. I have spent hours on the phone with the friendly but useless support girls and had it in service at least 4 times. 2 different dealers, had 2 different update kits installed and it still is basically useless.
Recently,I wrote to the president/ceo of Husqvarna
Kai Warn President CEO
Husqvarna Group
SE-561 82
Stockholm Sweden

But have not received any reply yet. There can be little wear and tear on the machine as it is always in for repairs.
Give us back our money Husqy!!