Warranty Question
Re: Registering for the extended 4 year warranty:
After...escalated
Warranty Question posted October 23, 2013 by Andy Clifford
608 Views, 2 Comments
Question:
Re: Registering for the extended 4 year warranty:
After registering my 450 chainsaw the responding email had a part that said, if you can't attach a link of your receipt then to mail it in, and it gives their address to mail it to.
I don't know if they did or didn't receive the attachment I added. How can I tell if my warranty was extended to 4 years?
My Confirmation Number is 131023-003223 if that helps.
After registering my 450 chainsaw the responding email had a part that said, if you can't attach a link of your receipt then to mail it in, and it gives their address to mail it to.
I don't know if they did or didn't receive the attachment I added. How can I tell if my warranty was extended to 4 years?
My Confirmation Number is 131023-003223 if that helps.
Answer
Good luck with that. I've tried to just register on-line. This is my sixth time, without any confirmation number. And, apparently, the AskArmy staff doesn't know how to respond to any support questions. What happened to the 24 hour response time? I'm pretty fed up with this and plan on returning to Lowes for a refund and let them know that Husqvarna is not very supportive and suggest that they drop the line from their stores.
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I actually found a phone number pretty easily on their site right after I posted here...of course.... I called, and they answered pretty quickly. As far as getting a conformation number...I had no problem at all getting one. My issue was I didn't know whether or not I was upgraded to 4 years. The lady on the phone said that if I got that conformation number that meant I got the 4 year deal. I'm just wouldn't swear thats so..I'd just like someone to look me up and tell me if it is so. If they in-fact got my receipts.
I sent it via email PDF and also just put a copy in the snail mail to the address they give...I'll call that number below in another week and see if they'll confirm that I got my receipts and the 4 year warranty.
>>If you wish to speak to a customer service representative, please call 1-800-487-5951. Hours of operation:
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