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Warranty Question

    Theresa Doyon
    The authorized service center/dealer didn't fix fix a...
    Warranty Question posted December 18, 2016 by Theresa Doyon 
    101 Views
    Question:
    The authorized service center/dealer didn't fix fix a problem covered under warranty despite claiming they did - the warranty has expired - is the warranty on the exact same problem still applicable?
    Details:

    I purchased an 1830EXLT in 2014. In 2015 - after powering through ~7 feet of snow like a champ - it went to an authorized service dealer for a warranty repair. The problem was that, if I stopped the blower and shut off the engine, it would not start again for about 2 hours. The dealer claimed to fix the problem under warranty and returned it. We didn't have more than 3 inches of snow last winter so it didn't see any use. I tried to use it yesterday and found that the snowblower had the exact same problem it did when I bought it. Yes shame on me for not testing the blower thoroughly after they claimed to fix it and didn't. Regardless, can I get the blower fixed for this problem even though it's out of warranty? What does Husqvarna do to ensure that it's authorized service dealers don't commit fraud? 

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