I think you have a bad set up. take it back to the dealer and have this made right I'm getting one tomorrow and this thing has been sitting outside for a very long time .even the Briggs sticker on the engine is coming loose. I'm going to get a deal or they will have to sell them next year
Thank you for contacting the AnswerARMY.
It is upsetting that you have had this problem.
This indeed does sound like a potential setup issue, the mower deck is designed to "float". The mower should be free to move up to the deck stops and flat with in that range. Please have your local authorized service center take a look at the mower to determine if the mower has been leveled and adjusted correctly.
Thank you for contacting the AnswerARMY.
It is upsetting that you have had this problem.
This indeed does sound like a potential setup issue, the mower deck is designed to "float". The mower should be free to move up to the deck stops and flat with in that range. Please have your local authorized service center take a look at the mower to determine if the mower has been leveled and adjusted correctly.