General Product Question
I purchased the HU700L from Lowes and the rear drive wheel...Answeredescalated
General Product Question posted June 27, 2011 by John Sikora, last edited February 10, 2012
293 Views, 1 Comment
Question:
I purchased the HU700L from Lowes and the rear drive wheel collapsed under the mower withing 12 hours of use. I have a very typical suburban lot. Can you give me a reason as to why this would happen and what I can do to prevent this in teh future? I returned the mower and purchased the same model. Any ideas?
Best Answer
Answer
Thank you for contacting AnswerARMY.
It is upsetting that you have experienced this problem, I checked on the wheel and it has not been updated. There have been no known issues with the wheel. If the wheel were to fail a second time please contact the local Husqvarna authorized service center so they can inspect the wheel and useage of the mower. It is important that if the mower has a warrantable failure that warranty service be performed. Returning the mower to the retailer may not allow us to get information on a failed part so that we can make improvements.
You can find your local Husqvarna dealers for sales and service and parts as well as manuals using the link.
Your local dealer is your best and fastest source of information.
Thank you for contacting AnswerARMY.
It is upsetting that you have experienced this problem, I checked on the wheel and it has not been updated. There have been no known issues with the wheel. If the wheel were to fail a second time please contact the local Husqvarna authorized service center so they can inspect the wheel and useage of the mower. It is important that if the mower has a warrantable failure that warranty service be performed. Returning the mower to the retailer may not allow us to get information on a failed part so that we can make improvements.
You can find your local Husqvarna dealers for sales and service and parts as well as manuals using the link.
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Your local dealer is your best and fastest source of information.