Thank you for contacting the AnswerARMY.
It is upsetting that you have experienced this failure.
Yes make sure to hold the control bail and then pull the recoil rope, there is nothing to do to enable it. The recoil is always available as a back up.
Once you are finished mowing you should take the mower to your local authorized service center to have the battery and connections inspected.
Thank you for contacting the AnswerARMY.
It is upsetting that you have experienced this failure.
Yes make sure to hold the control bail and then pull the recoil rope, there is nothing to do to enable it. The recoil is always available as a back up.
Once you are finished mowing you should take the mower to your local authorized service center to have the battery and connections inspected.