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General Product Question

I have had a GTH27V52LS for about a yesr now. The dealer...Answeredescalated

General Product Question posted August 9, 2011 by Jim Stowe, last edited February 10, 2012 by Scott W. AnswerArmy Diesel

, tagged GTH27V52LS

336 Views, 2 Comments

Question:

I have had a GTH27V52LS for about a yesr now. The dealer did not include my bumber. I have been in contact with them many times during the year. They have said they would ship me my bumper several times but have not done so. They have been generally a very poor representitive of Husqvarna from the beginning. They're right here in Charlotte!

Calling your customer service line proved fruitless too.

Do you have a product line manager or distribution channel manager I can speak to? Call me ***-***-XXXX
HOW DO I GET MY BUMPER FROM THESE GUYS?

Dealer name and consumer phone number removed.

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Best Answer

posted August 9, 2011 by Scott W.
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Thank you for contacting the AnswerARMY.

It is upsetting that you have had this experience.

We ask that you work through the local dealer to resolve this issue. If the dealer has questions ask them to call our technical support line for assistance. I feel sure this can be resolved in a timely fashion.

Answer

- posted August 9, 2011 by Scott W.
- Permalink
Thank you for contacting the AnswerARMY.

It is upsetting that you have had this experience.

We ask that you work through the local dealer to resolve this issue. If the dealer has questions ask them to call our technical support line for assistance. I feel sure this can be resolved in a timely fashion.
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- posted August 9, 2011 by Jim Stowe
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Scott,

"We ask that you work through the local dealer to resolve this issue. If the dealer has questions ask them to call our technical support line for assistance. I feel sure this can be resolved in a timely fashion."

I have been working with the dealer to the degree it's possible.

It would seem self-evident that being "resolved in a timely fashion" is impossible since I have been at this for 10+ months now.

I called technical support this spring. They in turn called the dealer and I still don't have a complete mower. They did not appear to be scripted to deal with this type of issue.

Just so you at Husqvarna know, in addition to failing to install the bumper, this dealer did not clean the tractor for delivery, did not adjust the mowing deck in either axis, did not even offer to help load it on the trailer. They have not returned a phone call to this day. When I need something, I have to just call repeatedly until the responsible person is willing to take a call.
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