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Warranty Question

    Rick Evans
    I have a serious problem involving a "STARTER HUB...escalated
    Warranty Question posted September 9, 2012 by Rick Evans 
    571 Views, 1 Comment
    Question:
    I have a serious problem involving a "STARTER HUB SPRING" on a Poulan model PP330. This unit is used with a number of different attachments and represents a sizable expense. This starter issue keeps my machine in the shop all the time. This hub spring is a manufacturing nightmare.

    see details below ...

    PLEASE
    Rick
    mack@nycmail.com
    Details:
     As a member of a number of National organizations,
     I have a voice !  Maybe someone in the NRA membership would know how to deal with this
     Problem of defective Poulan equipment.
     But before I ask that question of thousands of NRA members, I was in hopes that you might
     wish to address this issue with a design flaw that should have been RECALLED.
    
    
    Thank you  ( I Hope)
    Rick
    mack@nycmail.com
    
    Brenda M. Ferrell
    Customer Service Representative
    Husqvarna Escalations
    Servantage Dixie Sales
    5920 Summit Avenue
    Brown’s Summit, North Carolina 27214
    Office: 336.375.7500, ext. 5031
    bferrell@dixiesales.com<mailto:bferrell@dixiesales.com>
    www.dixiesales.com</pdf/>
    
    
    
    
    
    [https://mail.dixiesales.com/owa/ev.owa?ns=WebReady&ev=GetFile&d=96-BA-FF-CB-9F-A9-D9-A7-7E-0D-25-7E-4A-62-52-19&f=7_0001.jpg]
    
    
    ________________________________
    From: Jim MacKenzie [mack@nycmail.com]
    Sent: Thursday, September 06, 2012 8:50 PM
    To: Brenda Ferrell
    Subject: RE: Trimmer problem
    
    I appreciate your help..
    
     Please forward this issue to "The Corporate Office".
    
    Thanks
    Rick
    
    ----- Original Message -----
    
    From: Brenda Ferrell
    
    Sent: 09/05/12 02:27 PM
    
    To: mack@nycmail.com
    
    Subject: RE: Trimmer problem
    
    
    
    Mr. Evans,
    
    I am terribly sorry for the trouble that you are having. Please be advised that I work for Husqvarna Customer Support and have no information or knowledge to any designs/design flaws however I will happily forward your complaint to our corporate office so that they can better assist in recognizing the problem. In the meantime, if you would reply back to this email with your full physical address, I would be happy to assist you by sending out the part (s) you are requesting. Again, my apologies.
    
    Thank you for contacting Husqvarna Escalations.
    
    Brenda M. Ferrell
    Customer Service Representative
    Husqvarna Escalations
    Servantage Dixie Sales
    5920 Summit Avenue
    Brown’s Summit, North Carolina 27214
    Office: 336.375.7500, ext. 5031
    bferrell@dixiesales.com
    www.dixiesales.com
    ________________________________________
    From: Ordertree
    Sent: Tuesday, September 04, 2012 9:09 AM
    To: HSQ Escalation
    Subject: RE: Trimmer problem
    
    [mailto:mack@nycmail.com]
    Sent: Sunday, September 2, 2012 05:16 PM
    To: Ordertree;customerservice@poulan.com;service@poulan.com
    Subject: Trimmer problem
    
    
    
    Trimmer Multi-function    Model   PP 330
    
    Recurring  Problem
    
    Part #  545188301  Spring - Starter Hub
    
    I have about 2.5 hours of running time on this trimmer and have had to have this
    Spring replaced twice now.  At $25.00 bucks a pop.
    
    The repair shop says this spring is a manufacturing “nightmare”.  I have a lot of
     money tied up in Poulan equipment, including a Pro 20hp lawn tractor.
    
    
    Are you going to admit you goofed and recall that spring with a version
     that would not give up so easily?
    
    Could you send me 2 or 3 of these springs  So at least my trimmer isn't in the shop all the time.
    
    Or give me a replacement "new version"  that will let me use my attachments ( brush trimmer, pole saw, line trimmer etc.)
    
    
    SPRING IN QUESTION
    
      Part #  545188301  Spring - Starter Hub
    
    
    Rick Evans
    


     

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    Answer

     

    • Watch Dog

      That problem has been identified as a recall issue.  And to date Poulon has not owned up to it.

      National office of Consumer affairs. NCA

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