Thank you for contacting the AnswerARMY.
It is upsetting you have experienced this issue.
While I understand your concerns the mowers are put in crates by hoists and would not have been dropped at the factory, if it had it would not have been shipped. The mower could become damaged during shipping with no visible signs of damage.
I would ask that you call the consumer technical support line and or ask the dealer ot contact the dealer support line to discuss the state the mower is in.
Thank you for contacting the AnswerARMY.
It is upsetting you have experienced this issue.
While I understand your concerns the mowers are put in crates by hoists and would not have been dropped at the factory, if it had it would not have been shipped. The mower could become damaged during shipping with no visible signs of damage.
I would ask that you call the consumer technical support line and or ask the dealer ot contact the dealer support line to discuss the state the mower is in.