Chainsaws

My husband purchased a pp5020AV chainsaw it is only a couple months old and it quit working he said the recoil is broke .He is not happy furious in fact he needs the chainsaw NOW we are cleaning up from a tornado. What are we supposed to do without a working chainsaw ???? I guess I need to know how well you stand behind your product .it is under warranty but why do you make your websites so difficult to use for contacting you why don't you have an email address
Margie Husman