General Product Question
How does an owner get the company to agree there is a design...escalated
General Product Question posted December 14, 2013 by Tom Burnett
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Question:
How does an owner get the company to agree there is a design flaw in a tractor, and agree to repair it without cost to the customer?
The rear-axles' mounting brackets were inadequately designed to handle the continual stress of starting/stopping (acceleration/deceleration) while cutting grass.
The brackets were too thin and/or did not have quality, hardened, high-tensile steel to withstand the stress.
The unit has never been abused!
The rear-axles' mounting brackets were inadequately designed to handle the continual stress of starting/stopping (acceleration/deceleration) while cutting grass.
The brackets were too thin and/or did not have quality, hardened, high-tensile steel to withstand the stress.
The unit has never been abused!
Photo:
