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Warranty Question

I purchased a model 350 that has less than 4hrs run time on...Answeredescalated

Warranty Question posted October 25, 2011 by Terry Nickerson, last edited February 10, 2012

361 Views, 1 Comment

Question:

I purchased a model 350 that has less than 4hrs run time on it. It is out of warranty. The muffler bolts (fine thread) loosened/stripped out of the aluminum head and the subsequent blow-by from the combustion chamber melted through the plastic oil reservoir rendering my new chainsaw totally useless. What can Husqvarna do to make this right? Once again, I realize the unit is out of warranty.
Thank you for your consideration.
Regards,
Terry Nickerson

Details:

If I knew how to attach a digital photograph of the failure, I would, but I don't so I can't.

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Best Answer

posted October 31, 2011 by Greg P.
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Hi Terry, thank you for contacting Answer Army.

You will need to take your saw to your local dealer for evaluation. Please have him check our site for a Service Bulletin we issued on that machine. From that point the dealer will contact Husqvarna dealer tech. services with the info he found out.

Go to www.husqvarna.com for a local dealer near you.

Thanks again for using the Answer Army.

Answer

- posted October 31, 2011 by Greg P.
- Permalink
Hi Terry, thank you for contacting Answer Army.

You will need to take your saw to your local dealer for evaluation. Please have him check our site for a Service Bulletin we issued on that machine. From that point the dealer will contact Husqvarna dealer tech. services with the info he found out.

Go to www.husqvarna.com for a local dealer near you.

Thanks again for using the Answer Army.
- Be the first to rate this
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