Parts Question
why does it take so long to receive parts for my 455 Rancher...
Parts Question posted January 20, 2015 by James Campbell
111 Views, 8 Comments
Question:
why does it take so long to receive parts for my 455 Rancher chainsaw?
Details:
my chainsaw is at Futch's Power Depot in Keystone Heights, Fl 32656. it's been there over a month now and I am told it may be several more weeks before the parts MIGHT be shipped. that would make it almost '2 months' that I am DOWN for parts. seriously, Husqvarna, is this the support I can expect from your company? it's not like this is a specialty product, it's a common and widely sold tool. It would be difficult for me to recommend your products to anyone, especially the 455 Rancher chainsaw. it's been one problem after another with this product. how about some SERVICE!
Jim
Answer
I don't represent Husqvarna but I am curious as to what are the problem? I haven't had any problem getting parts for the ones that I have order parts for; of course they weren't the 455 but still it shouldn't this long.
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what are/is the problem? to start off with...my Stihl chainsaw was stolen and I had to buy another chainsaw. the dealer, at the time, represented both Stihl and Husqvarna. I wanted a Sthil 20" with an 'agressive' blade, but it came with an 18". the Husqvarna 455 Rancher was standard 20" with agressive blade and a few bucks less, so I bought it. within a few months it wouldn't start. I returned it to the dealer/service center. they said it had a burnt piston. BS! this wasn't my first chainsaw. Husqvarna allowed me NO recourse! as 'benifit of the doubt' I bought another Rancher 455. again (wish I hadn't), within a few months, it burnt a piston. when I 'beotched' and said this was the SECOND unit with the same problem they replaced the power unit. now this one is DOWN for a oil pump. WTF? I'm looking at 2 months, or more, down time for parts that should be 'readily available'! what would you do? the Rancher 455 has PROBLEMS!
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a legitimate authorized service center for Husqvarna should have an oil pump in existing inventory. the replacement is a 15 minute job. it takes less than 1 week to receive parts not in inventory. you have every justification for being upset. it takes longer to record the repair entries on the computer than the repair itself. write directly to harlot NC and let them know the service is crap. it won't do any good or change the way they operate, but at least you can speak up. the management there is just barely functionally retarded so use small words and speak in terms that they can understand. when I write to them, I do it in crayon with the "r" backwards.
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robert,
LMAO! I would 'assume' you've also had problems with their equipment; ie "when I write to them". thanks for the info. I will write to them. me thinks my service center is 'pulling my chain'.
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Can't explain why two units burnt pistons; unless, it was either an incorrectly tuned carburetors which should be done before the customer receives their saw from a dealer and not one of those box stores or it is fuel mix issue.
As for the oil pump I did some checking at some of my vendors and found the pump in stock at ereplacements.com which would only take me a working week to get in.
It does sounds like you do need go up higher up as it shouldn't be taking this long at regular dealer/service center that has a lot better access to parts than the independent shops like mine.
Now to be honest I do have a 345 Husky that I just finishing up on that been in my shop for 4 weeks. This wasn't a rush job per the customer as he has 10 saws. This wasn't because Husky is the problem it was because the customer wanting to get the work done for under $175. This repair was due a piston failure caused by a cover plate coming loose and jamming the piston. It would have been out a week ago but I ran into an extra problem that the customer didn't report which required me to order carburetor rebuild kit. I had the HDA kit in stock for the carburetor the IPL called for but this saw had a Zama on it from the E series instead of the Walbro. Overall I ended ordering parts from three vendors including one in China.
I am very small shop so I don't have all the carburetor kits on hand but my supplier is only two days out. I do have a policy of ordering an extra carburetor kits for stock as I use a new kit for future repairs. This is a give me for fuel related issues are common in my shop. I also need extra good turn time around during the Spring storm season.
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Eugene,
I remember both units coming straight off the shelf. there was no tuning done at all. the store/shop was then owned by Byran's Ace Hardware. Futch's bought them out and the last (ie; 3rd one) came from Futch's. Don't know if that one was tuned or not. Futch's say they have the pump but it also needs a clutch. they say the clutch is on backorder and MIGHT be shipped Feb 3, 2015. this chainsaw is still in warrenty.
I spoke with Jack's Small engine repair today (he's authorized Husquvarna shop). he not only has parts in stock but he looked online at Husquvarna for above mentioned clutch. it's in stock and ships the same day. I'm going to pick my chainsaw up tomorrow and head to Jack's!
btw. I completely wore out a Craftman chainsaw and I had the Sthil for several years before it was stolen...it's not a fuel mixture problem. I'll ask Jack's to tune the carb to. thanks for the tip.
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I was thinking that you had been using a known good product. I learned years ago that once you find product that works good to stick with it. I only recently in the last two years switch over to a multi-mix fuel oil as I was getting too many different containers around to keep track of.
As for wearing out a chainsaw the last one I did retired and it mainly was due to the lack of parts was my 30 year old McCullcoch MacCat
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Eugene,
in the past 25+ years I've only had 3 chainsaws, 18-20" Craftman, 20" Stihl and now the 20" Husqvarna (I'm not counting the other 2 Husqvarna's that had the burnt pistons). I'm 68 years young and I take care of my equipment! That's why I was so 'irrate' when they said it was my fault the pistons scored. I think your 'tip' about tuning the carb before it left their shop, that they did not do, was the culprit.
today I went to pick up my chainsaw to take to Jack's. guess what? the clutch just arrived! imagine that. they have all the parts now and said it would be ready by 8 am (they open at 0730). I kinda smirked when he said 8 am. bet it'll be more like 10 or 11. I ran a business for over 25 years. I know how long it takes the men to 'wake up' and get started. not a problem for me though, we're expecting rain for the next 2 days.
I've never owned a McCulloch. if and when I ever buy a new chainsaw it'll probably be a Sthil.
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