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Parts Question

    Kevin
    Missing Parts for 12527HVX snow thrower. I bought a...
    Parts Question posted October 10, 2014 by Kevin, last edited October 10, 2014 
    841 Views
    Question:
    Missing Parts for 12527HVX snow thrower. I bought a Husqvarna model 12527HVX (serial 081913M 000738) last winter and it was missing the mounting hardware for the chute extension. I went to the dealer (Lowes) and they said they couldn't help, that I should contact Husqvarna. I called the missing parts phone number and worked with a customer service rep who asked for scanned images of the installation instructions showing the missing parts. I responded but never heard back. A copy of our correspondence is attached. The missing parts phone number no longer works. I'd still like to have the parts to complete my machine. I tried Husqvarna customer support again and was directed here. I need the small metal bars and screws to attach the chute extension. I could make the parts myself, but would like to have the ones that should have been supplied with the machine. Thanks for your help!
    Details:

    Hi Ms. Singh,

     

    Thank you so much for sending the parts diagrams and list.  Sorry for my delay in responding.  I've been out of town on business.

     

    You're correct, the missing parts are not yet in the list.  The chute deflector extension and hardware are not shown on page 29 where part 2, the chute deflector is shown, although the holes for mounting it are shown.  I went back to Lowes and talked to them about the missing parts and they said Husqvarna often omits small parts, but they had the same diagrams you sent to me.  All of the showthrowers of this model at the store have the chute deflector installed as standard.

     

    I've included a scanned image of the instructions for installing the chute extension.  I've added comment boxes to show what I have and what is missing.  As I mentioned on the phone, I have the extension (the rubber part), but not the two bars and four screws that are used to mount it.

    Maybe you can contact the group that packages these parts for shipment to get them for me.  I really appreciate all of your help.  I really like the snowthrower and would like to have it assembled completely soon.

     

    Kevin

     

     

    -----Original Message-----

    From: Ashika Singh []

    Sent: Tuesday, November 12, 2013 1:57 PM

    To: Kevin

    Subject: RE: Husqvarna Parts

     

    Goodday Sir,

     

    Heres a complete ipl.

     

    Thank you,

     

    Sincerely,

    Shanti Singh

    Customer Service Representative

    Servantage Dixie Sales

    1877-500-9100 EXT 8274

    www.dixiesales.com

    ________________________________________

    From: Kevin 

    Sent: Tuesday, November 12, 2013 5:27 PM

    To: Ashika Singh

    Subject: RE: Husqvarna Parts

     

    Hi Shanti,

     

    This diagram does not include the discharge chute and related parts, just its base.  The chute mounts on top of the discharge chute base.  Hopefully you have a diagram for that.  Thanks again.

     

    Kevin

     

    -----Original Message-----

    From: Ashika Singh []

    Sent: Tuesday, November 12, 2013 12:27 PM

    To: kevin

    Subject: Husqvarna Parts

     

     

    Sincerely,

    Shanti Singh

    Customer Service Representative

    Servantage Dixie Sales

    1877-500-7499 EXT 8274

    >

    www.dixiesales.com</pdf/

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