Weed Eater One

I purchased a WeedEater One lawn mower in April 2011 with an extended 4-year warranty. I had never had a problem until this season when it suddenly locked up and would not move in forward or reverse. I went thru the process of filing a claim, and my mower was picked up....evidently the only company that services these machines is in Knoxville, AR, and I am in Fort Smith, AR, which is over 100 miles. They told me the repair time would be 2-3 weeks,which I think is ridiculous anyway, but I didn't have a choice. I waited 2 weeks and called Hoyt's Repair Service, the lady told me that a new gear box had been ordered and that I should have my mower back by the end of the week. Today is Friday, and I hadn't heard back so I called again. This time a tech tells me that the transmission has been ordered but has not arrived. This next Monday, June 23, will make 3 weeks I have been without my mower. I have already had to hire someone to mow it once and looks like I may have to do it again. I am a widow raising a grandchild and I have limited income and resources. The repair time is HIGHLY UNACCEPTABLE in my opinion....why did I bother paying extra for an extended warranty and then have to wait at least 3 weeks for a repair? I must tell you that I am very upset, to say the least. I was very happy with the mower, but now I am reading and hearing a lot of negative comments. I had always believed WeedEater to be a reliable brand, but this has proven me wrong. That being said, I will NEVER purchase another WeedEater product or one that is made by the same company. Fort Smith, AR is a city of more than 80,000.....WHY do you not have a repair service that is closer than 100 miles? Please help me to get my mower back quickly....I really cannot afford to pay to have it mowed again. I'm in a bind here....can you help? My email address is joyofsoap@yahoo.com, or if you wish to communicate by phone, my cell number is (479) 414-2418. Hoping to get this matter resolved quickly.