Parts Question
Husqvarna HU800HW mower: Important part missing!
Arrived...escalated
Parts Question posted April 23, 2012 by Dan Davis, last edited April 23, 2012
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Question:
Husqvarna HU800HW mower: Important part missing!
Arrived brand-new in box on Friday. Excitedly set it up (easy!), but it seemed to be missing something. I purchased this mower because it was promoted as having enough power for heavy-duty cutting . . . and that it could bag, mulch, or discharge via an attachable 'clipping deflector'. From the review threads I read this 'clipping deflector' would ship separately when I registered the mower (which seemed a little goofy, but what do I know?). For my purposes the clipping deflector is essential, since I could tell from the design this would never function well as a straight'mulcher'.
I've called Husqvarna six times today trying to find out what's the deal with the clipping deflector. They tell me there's no such part on THEIR parts list = they can't help me. I ask for a supervisor/they say okay/I listen to bad music for fifteen minutes and then the phone hangs up. What's happened to Husky!!! Our family has been buying Husky products for 20+ years and happily so. We must have a dozen orange saws of every size amongst us. I've never bothered customer service before, but this is ridiculous. This is BAD business.
There's a picture of the clipping deflector in the owner's manual that came with the mower. I need this part! What's the deal?
Arrived brand-new in box on Friday. Excitedly set it up (easy!), but it seemed to be missing something. I purchased this mower because it was promoted as having enough power for heavy-duty cutting . . . and that it could bag, mulch, or discharge via an attachable 'clipping deflector'. From the review threads I read this 'clipping deflector' would ship separately when I registered the mower (which seemed a little goofy, but what do I know?). For my purposes the clipping deflector is essential, since I could tell from the design this would never function well as a straight'mulcher'.
I've called Husqvarna six times today trying to find out what's the deal with the clipping deflector. They tell me there's no such part on THEIR parts list = they can't help me. I ask for a supervisor/they say okay/I listen to bad music for fifteen minutes and then the phone hangs up. What's happened to Husky!!! Our family has been buying Husky products for 20+ years and happily so. We must have a dozen orange saws of every size amongst us. I've never bothered customer service before, but this is ridiculous. This is BAD business.
There's a picture of the clipping deflector in the owner's manual that came with the mower. I need this part! What's the deal?
