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Warranty Question

    Dave Kemp
    Why does your customer support/warranty phone line not work...escalated
    Warranty Question posted October 9, 2012 by Dave Kemp, last edited October 9, 2012 
    166 Views, 1 Comment
    Question:
    Why does your customer support/warranty phone line not work ?
    Details:

    Hi,

     

     just pruchased a 150BT blower and the screw/wingnut that holds trigger/on off switch came stripped from factory . I have tried the number in manual 800.487.5963- has recording that tell you to call- 800/448.7543-dealer line tell you to call 800.487.5951 that one HANGS UP on you every time !!!!  Tried to call dealer line back and they switch you to 800.487.5951 and you get HANG UP again !!!

     

    Do you have anyway for a consumer to get warranty for a just purchased produc t ??????

     

     

    HELP PLEASE

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    Answer

     

    • Howard Peterson

      Good luck in with getting any help.  I guess no one is home.  I've tried to register on-line, well this is my sixth time, without any confirmation number.  And, apparently, the AskArmy staff doesn't know how to respond to any support questions.  What happened to the 24 hour response time?  I'm pretty fed up with this and plan on returning to Lowes for a refund and let them know that Husqvarna is not very supportive and suggest that they drop the line from their stores.

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