Service & Maintenance Question
I bought my chainsaw and barely got my only job in cutting...Answeredescalated
Service & Maintenance Question posted December 13, 2011 by John Bartelt, last edited February 10, 2012
154 Views, 1 Comment
Question:
I bought my chainsaw and barely got my only job in cutting up a felled tree, when the rewind pulley for the starter broke. I am very unhappy with this product, to say the least. This saw has under ONE hour of use on it and I had to spend $65 to have it repaired.
After it broke, I was disgusted and put the saw in my shop. I finally got around to taking it in for repair last month and by then the warrantee had expired. Apparently, according to the repair shop, this model has a very weak starter assy and this is not uncommon. I used a Homelite prior to buying my first Poulan and NEVER had any issues with it.
My question is, how many others have had this issue and why was there no recall to address this problem?
After it broke, I was disgusted and put the saw in my shop. I finally got around to taking it in for repair last month and by then the warrantee had expired. Apparently, according to the repair shop, this model has a very weak starter assy and this is not uncommon. I used a Homelite prior to buying my first Poulan and NEVER had any issues with it.
My question is, how many others have had this issue and why was there no recall to address this problem?
Best Answer
Answer
Dear Mr.Bartelt
On behalf of Husqvarna kindly accept our sincere apologies for not giving you the high standard of service which is the general norm of our company. We sincerely regret the inconvenience caused to you because of this.
Due to the nature of your situation we would like for you to please contact our consumer support number at 1-800-487-5951
We rely on our servicing dealers to provide us with the best information to properly serve you.
We reassure you of our co-operation and look forward to a more positive association with you in the future.
Thanking You.
Sincerely.
Husqvarna Technical Services
Dear Mr.Bartelt
On behalf of Husqvarna kindly accept our sincere apologies for not giving you the high standard of service which is the general norm of our company. We sincerely regret the inconvenience caused to you because of this.
Due to the nature of your situation we would like for you to please contact our consumer support number at 1-800-487-5951
We rely on our servicing dealers to provide us with the best information to properly serve you.
We reassure you of our co-operation and look forward to a more positive association with you in the future.
Thanking You.
Sincerely.
Husqvarna Technical Services