General Product Question
Dear Husqvarna,
Good morning and I have a MAJOR complaint...escalated
General Product Question posted June 24, 2013 by Charles Kuebler, last edited June 24, 2013
136 Views, 1 Comment
Question:
Dear Husqvarna,
Good morning and I have a MAJOR complaint about a simple lawnmower that I bought at Lowes and has become a HUGE nightmare.
Husqvarna---model--700f/22inch
Product Number---961450006-01
Serial Number----042512M-043922
I am at wits end....let me explain.
I purchased this mower at Lowes,in July 2012 mower kept choking out and only 5 months old.
Lowes gave me a replacement,I used for 4 months and for winter did not use till Feb 2013.
Again the mower continued to "choke out".
I took to Lowes in Wilmington,N.C. where purchased,Lowes directed me to go to Husqvarna service center here named "Honest ***" a Husqvarna service center.
In March 2013 I paid 87.00 to have mower serviced.
This dealer told me choking out was a carborator issue and not covered under warranty,they suspected that non-ethanol gas was the issue??
Tonight I am cutting the lawn,I have only used 93 octane ethanol free gas since March servicing.The mower began choking out again....and again...and again.
Than I tried to start and spark-plug "flickered" like a "short".
I tried to start mower for 45 minutes,cleaned plug tested all connections.
The mower will not start,and yes I am livid.
This mower has been two years of agony,sluggish,choking out,never operating at full engine strength.
I have a 1/3 of an acre,each time I cut this is an "experience".
A bad one.
I am not operating wrong,I want a NEW mower.
Brand New.
I cut my simple lawn 25 times--maybe 30 times maximum per year.
But I have had enough,really.
How can you make me Happy as I am very ANGRY.
I LOVE CUTTING THE GRASS BUT NOT WITH YOUR MOWERS.
Help have someone contact me,
Chuck Kuebler
6100 Nettle Circle
Wilmington,N.C.28405
PH-910-392-7760-HOME
PH-910-398-4231-CELL
Call home before 12 noon.
Call cell/text after 12 noon.
I need your help to stand behind this product.
Please call ASAP!!!!!
Good morning and I have a MAJOR complaint about a simple lawnmower that I bought at Lowes and has become a HUGE nightmare.
Husqvarna---model--700f/22inch
Product Number---961450006-01
Serial Number----042512M-043922
I am at wits end....let me explain.
I purchased this mower at Lowes,in July 2012 mower kept choking out and only 5 months old.
Lowes gave me a replacement,I used for 4 months and for winter did not use till Feb 2013.
Again the mower continued to "choke out".
I took to Lowes in Wilmington,N.C. where purchased,Lowes directed me to go to Husqvarna service center here named "Honest ***" a Husqvarna service center.
In March 2013 I paid 87.00 to have mower serviced.
This dealer told me choking out was a carborator issue and not covered under warranty,they suspected that non-ethanol gas was the issue??
Tonight I am cutting the lawn,I have only used 93 octane ethanol free gas since March servicing.The mower began choking out again....and again...and again.
Than I tried to start and spark-plug "flickered" like a "short".
I tried to start mower for 45 minutes,cleaned plug tested all connections.
The mower will not start,and yes I am livid.
This mower has been two years of agony,sluggish,choking out,never operating at full engine strength.
I have a 1/3 of an acre,each time I cut this is an "experience".
A bad one.
I am not operating wrong,I want a NEW mower.
Brand New.
I cut my simple lawn 25 times--maybe 30 times maximum per year.
But I have had enough,really.
How can you make me Happy as I am very ANGRY.
I LOVE CUTTING THE GRASS BUT NOT WITH YOUR MOWERS.
Help have someone contact me,
Chuck Kuebler
6100 Nettle Circle
Wilmington,N.C.28405
PH-910-392-7760-HOME
PH-910-398-4231-CELL
Call home before 12 noon.
Call cell/text after 12 noon.
I need your help to stand behind this product.
Please call ASAP!!!!!
Details:
I m sooooooooooooo upset with this purchase!
I want a new mower or refund ASAP!
Answer
At least you got to use yours. Tried to use it for the first time this morning and the engine just won't stay running. I can't mow my lawn with a brand new mower that is the most expensive I've ever purchased.
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