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Warranty Question

    neal Murphy
    What is the warranty on Husqvarna chainsaws?Answeredescalated
    Warranty Question posted August 2, 2011 by neal Murphy, last edited April 21, 2012 
    4883 Views, 9 Comments
    Question:
    What is the warranty on Husqvarna chainsaws?

    Best Answer

    Scott W.

    Thank you for contacting the AnswerARMY.

    Warranty periods differ for model and usage and also based on date of purchase.

    The current warranty guidelines are any Husqvarna branded chainsaw purchased after 01 February 2010 that is not an XP or Top handle saw has a 2 year consumer warranty, or 90 days for commercial use.

    All Husqvarna branded chainsaws that are either XP models or Top handle saws purchased after 01 February 2010 have a 6 month warranty for consumer or commercial use. These saws are professional grade and not intended for sale to consumers.

    Rental use has its own warranty periods.  

    If purchased before 01 February 2010 we have a different set of guidelines.

    Warranty covers against defects in materials and workmanship, this does not cover incorrect or old fuel, abuse, misuse improper assembly by consumer or non authorized repair faciltiy or improper repair, other warranty exclusions apply.

    Answer

     

    • Scott W.

      Thank you for contacting the AnswerARMY.

      Warranty periods differ for model and usage and also based on date of purchase.

      The current warranty guidelines are any Husqvarna branded chainsaw purchased after 01 February 2010 that is not an XP or Top handle saw has a 2 year consumer warranty, or 90 days for commercial use.

      All Husqvarna branded chainsaws that are either XP models or Top handle saws purchased after 01 February 2010 have a 6 month warranty for consumer or commercial use. These saws are professional grade and not intended for sale to consumers.

      Rental use has its own warranty periods.  

      If purchased before 01 February 2010 we have a different set of guidelines.

      Warranty covers against defects in materials and workmanship, this does not cover incorrect or old fuel, abuse, misuse improper assembly by consumer or non authorized repair faciltiy or improper repair, other warranty exclusions apply.

    • Keith Walton

      I had same question for 562XP.  One dealer said 6 months.  Another said 2 years.  Called customer service, she had to check with the boss twice before confirming 2 years for non-commercial user. She could find no documentation.  Boss' first answer was "one year".  When I asked her to straighten it out because I now had three different answers, she reported that the boss said "Sorry, I wasn't paying attention last time, it is two years."

      Owner's Manual, page 40, heading MANUFACTURER'S WARRANTY COVERAGE says  "The 2010 and later small nonroad engines are warranted for two years."  Column 2, heading LENGTH OF COVERAGE says "Husqvarna Forest & Garden warrants to the initial owner and each subsequent purchaser that the engine is free from defects in materials and workmanship which cause the failure of a warranted part for a period of two years."

      Doesn't say consumer or commercial use.  This is under the emission control section, but both of these are complete sentences, not dependent clauses.  I bet lawyers could argue this for a long time, but simple declarative sentences seem fairly clear to me.

      Husqvarna needs to get its act together on this.  Also, if they are "not intended for sale to consumers" (like me) who simply want a top notch saw and are willing to pay for it, they had better train their Independent Dealers and hold them accountable for selling them only to card-carrying pro users.

    • Nathaniel Primus

      It doesn't matter. They likely won't honor it, anyway.

    • Erik_S

      Hi.

      Let's update this content to 2013. ("For products purchased after February 1st 2013"!!!) 

      Here is updated info from Husqvarna's web site:

      http://www.husqvarna.com/us/support/extended-warranty-program/

      At the bottom of that web page, are shown the

      Qualifying Products

      Thank you.

       

    • Jared Cuneo

      Right on Nate, warranty with this company is irrelevant....

       

      Everything this company does is a freaking disaster. What kind of professional equipment company has no email contact? Its obvious that the phone 'support' consists of rude idiots who essentially are paid to get you to the point where you just give up trying to get your problem resolved. I suppose that its cheaper to get rid of people than to actually help them. Fantastic way to run a company. Its a real shame too, I honestly do love this saw.

      But I had the same experience. They let anyone that can fog a mirror become a dealer, don't require them to have training or quality control, or even the right tools! I brought a brand new 550xp saw to repair a factory defective oiler and they had no scan tool. Now, when I went to open the season and inspect the saw, I just noticed that they broke off a cooling fin and did not tell me. I have no hope whatsoever of getting this fixed,  but more importantly, the saw fouls plugs! Its brand new! They told me to run 9 tanks of gas though it.....LOL. Both local dealers would not update me, I had to call every few days to see what the progress was. Indeed, neither dealer EVER called me, not only that, if I wanted the saw back on the day that they were done with it, I had to drive to the further dealer or wait over the weekend. When I got there, the saw was on a shelf covered in black grease, I hardly recognized it. It took me a half an hour to get it clean.....Again, a BRAND NEW saw.

       

      At the same time, I bought a computerized Stihl. It starts on the first pull everytime and plug looks perfect after a season of extremely heavy use. Also, they have an email address! Imagine that.

       

      I go back to, what company uses their customers to fix other customers products. All sorts of crappy advise exist on this forum....its really insane.

       

      So, we are in it dude, sitting here with defective, expensive saws (mine leaks oil after running for like 2 days too, dont feel bad) like a bunch of suckers.

    • Kristopher Trowbridge

      Didn't take me long to realize I bought the wrong saw! I got a 455 Rancher only a year old that I might have used 12-15 times. Took it back to my dealer Saturday because it wouldn't start for him to say it's blown up and needs a piston and cylinder and they won't cover it under warranty! Over $300 to repair a $450 saw. He offers to give me $100 for it on a trade on any new saw! I wouldn't waste my worst enemy's money on any more of there garbage! If you want good equipment buy stihl. Can't comment on their customer service because I've never needed it but this company is terrible!

    • Kacper Kucharski

      Both 2 year and 4 year warranty only cover manufacturer defects excluding engine and transmission. Therefore the warranty does not cover anything. 

    • Paul Melcher

      Right on Jared and Nate

      I have never experienced such a destructive and offensive customer experience as I have recently with Husqvarna and their dealer “Saulco Enterprises” in Bracebridge, Ontario.    To be clear, I would NEVER recommend Saulco to anyone out there in Muskoka or Haliburton and I will  never buy another Husqvarna product again, EVER.    You guys are bang on.   They will do NOTHING to fix their defective saws.  And it seems that their dealers are trained goofs who are rewarded for turning away good customers so they can protect their precious dealer status.  What a joke.     Isn’t a warranty and customer service supposed to provide just that?

      The saw I bought never ran right, right from the start.  I would overheat and conk out constantly.   After they said they found “no defects” with the saw they told me (directly, with no proof) that  I was running the saw with the chain break on (!)    After 25 years of using a chainsaw, I think I know better and isn’t a chain break designed to make sure the saw won’t run when it is on (?)   Since I only go up to my rec. property on the weekends, I was never able to make the 25 mile journey to bring it on Mon-Fri, 9-5.  Husqvarna points to the dealer and the dealer points to Husqvarna.  What a convenient circular argument they have and brilliant way to extract our hard earned money and never have to deal with a lemon. 

      My saw is within the 2 yr warranty period, but they are just as happy to sit on their hands like there is no problem.     The people I have dealt with have been rude, impatient and generally terrible at customer service.  Do they think for 2 or 300 hundred bucks I would be going to this length?  Not a chance … but in this case it IS the principle and I want everyone else out there to know it.   After all of this, I agree with Jared and Nate and am about 98% sure the Husqvarna warranty is not worth the paper it is written on.  Can anyone else out there help me or should we band together?

      Beware everyone …. Do NOT buy a Husqvarna.   I hear Stihl makes a good saw and has excellent service.  paul.melcher@rogers.com