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Warranty Question

    neal Murphy
    What is the warranty on Husqvarna chainsaws?Answeredescalated
    Warranty Question posted August 2, 2011 by neal Murphy, last edited April 21, 2012 
    4083 Views, 5 Comments
    Question:
    What is the warranty on Husqvarna chainsaws?

    Best Answer

    Scott W.

    Thank you for contacting the AnswerARMY.

    Warranty periods differ for model and usage and also based on date of purchase.

    The current warranty guidelines are any Husqvarna branded chainsaw purchased after 01 February 2010 that is not an XP or Top handle saw has a 2 year consumer warranty, or 90 days for commercial use.

    All Husqvarna branded chainsaws that are either XP models or Top handle saws purchased after 01 February 2010 have a 6 month warranty for consumer or commercial use. These saws are professional grade and not intended for sale to consumers.

    Rental use has its own warranty periods.  

    If purchased before 01 February 2010 we have a different set of guidelines.

    Warranty covers against defects in materials and workmanship, this does not cover incorrect or old fuel, abuse, misuse improper assembly by consumer or non authorized repair faciltiy or improper repair, other warranty exclusions apply.

    Answer

     

    • Scott W.

      Thank you for contacting the AnswerARMY.

      Warranty periods differ for model and usage and also based on date of purchase.

      The current warranty guidelines are any Husqvarna branded chainsaw purchased after 01 February 2010 that is not an XP or Top handle saw has a 2 year consumer warranty, or 90 days for commercial use.

      All Husqvarna branded chainsaws that are either XP models or Top handle saws purchased after 01 February 2010 have a 6 month warranty for consumer or commercial use. These saws are professional grade and not intended for sale to consumers.

      Rental use has its own warranty periods.  

      If purchased before 01 February 2010 we have a different set of guidelines.

      Warranty covers against defects in materials and workmanship, this does not cover incorrect or old fuel, abuse, misuse improper assembly by consumer or non authorized repair faciltiy or improper repair, other warranty exclusions apply.

    • Keith Walton

      I had same question for 562XP.  One dealer said 6 months.  Another said 2 years.  Called customer service, she had to check with the boss twice before confirming 2 years for non-commercial user. She could find no documentation.  Boss' first answer was "one year".  When I asked her to straighten it out because I now had three different answers, she reported that the boss said "Sorry, I wasn't paying attention last time, it is two years."

      Owner's Manual, page 40, heading MANUFACTURER'S WARRANTY COVERAGE says  "The 2010 and later small nonroad engines are warranted for two years."  Column 2, heading LENGTH OF COVERAGE says "Husqvarna Forest & Garden warrants to the initial owner and each subsequent purchaser that the engine is free from defects in materials and workmanship which cause the failure of a warranted part for a period of two years."

      Doesn't say consumer or commercial use.  This is under the emission control section, but both of these are complete sentences, not dependent clauses.  I bet lawyers could argue this for a long time, but simple declarative sentences seem fairly clear to me.

      Husqvarna needs to get its act together on this.  Also, if they are "not intended for sale to consumers" (like me) who simply want a top notch saw and are willing to pay for it, they had better train their Independent Dealers and hold them accountable for selling them only to card-carrying pro users.

    • Nathaniel Primus

      It doesn't matter. They likely won't honor it, anyway.

    • Erik_S

      Hi.

      Let's update this content to 2013. ("For products purchased after February 1st 2013"!!!) 

      Here is updated info from Husqvarna's web site:

      http://www.husqvarna.com/us/support/extended-warranty-program/

      At the bottom of that web page, are shown the

      Qualifying Products

      Thank you.