Husqvarna: Ask & Answerpublic

Walk Behind Lawn Mowers

 
This is a public Forum  public

Warranty Question

    James Robinson
    I just bought a HU700L walk behind mower 6 months ago. As a...Answeredescalated
    Warranty Question posted November 14, 2011 by James Robinson, last edited February 10, 2012 
    727 Views, 1 Comment
    Question:
    I just bought a HU700L walk behind mower 6 months ago. As a routine I check oil prior to use (only 10 hours so far) and run it dry with the fuel valve off following use. I went to use it and oil/gas was on the deck, crank case was full of oil/gas mix and the valve was still off. Local dealer said drain it refill and run it, just a fluke, float probably had debris in it.

    Is this for real, how do I keep this incident on record so I have warranty still for future failure? If I drain and refill and then have bigger failure am I not going to be at fault for improper care and not be covered under warranty?

    Thank you,

    james

    • Be the first to rate this

      |

    • Bookmark and Share

    Best Answer

    Greg P.

     James,

    Thanks for contacting the Answer Army to post your questions.

    First this may just be a typo but the way your post reads is that you are using a fuel/oil mix. A fuel/oil mix is for 2 stroke engines and your machine is a 4 stroke.

    Secondly your machine is covered by the manufacture warranty for 2 years, but if you are getting oil on the deck on your machine, I would recommend taking it in to an authorized service center ASAP.

    I hope this helps to answer your question. Also your question is now on file in our system, if anything does happen you can reference the incident #

    111114-002968

     

     

    Answer

     

    • Greg P.

       James,

      Thanks for contacting the Answer Army to post your questions.

      First this may just be a typo but the way your post reads is that you are using a fuel/oil mix. A fuel/oil mix is for 2 stroke engines and your machine is a 4 stroke.

      Secondly your machine is covered by the manufacture warranty for 2 years, but if you are getting oil on the deck on your machine, I would recommend taking it in to an authorized service center ASAP.

      I hope this helps to answer your question. Also your question is now on file in our system, if anything does happen you can reference the incident #

      111114-002968

       

       

      • Be the first to rate this

        |