General Product Question
First time owner of a Husqvarna product. Last winter in the...
General Product Question posted January 17, 2015 by bob mccann
304 Views, 5 Comments
Question:
First time owner of a Husqvarna product. Last winter in the middle of one of Chicago's worst snow storms, my old one broke down and I had to scramble to find anything to blow snow. So I found the last one in the Chicago land area. I ordered it, it was shipped and arrived in a box a few days later. I read the quick start guide, and attached all the parts and such. I was snow blowing in an hour. Great. Now its a year later and went to the garage to start up my blower. Gas tank empty, checked oil, ok.
Looked for the fuel on/off switch? Looked for an on/off button. Looked for my paper work and could not find it. Looked for manufactures information number and such. Under a handle and some cables found a sticker. With the information on the sticker tried to find my snow blower online with the site. Bottom line, my machine has no on/off switch. My machine has no fuel on/off valve or switch. My machine has no engine throttle control. My machine is discontinued. My machine has a manual, but its in Spanish. My machine has a key switch, but the key does not turn!? My machine is not listed on the Husqvarna site. The Spanish manual has pictures of the machine, but it does not match the machine I own. The manuals offered online both on site and from manual sites, do not match my machine. The trouble shooting guide is for a machine with a key switch, a fuel valve and a throttle control. When I called and spoke to a customer service rep, she was clueless. The only help I have gotten is to take the machine into a dealer!? No manual I can read, no information online, no help with customer service rep. I feel I bought a lemon, so far its been not fun owning this machine.
Looked for the fuel on/off switch? Looked for an on/off button. Looked for my paper work and could not find it. Looked for manufactures information number and such. Under a handle and some cables found a sticker. With the information on the sticker tried to find my snow blower online with the site. Bottom line, my machine has no on/off switch. My machine has no fuel on/off valve or switch. My machine has no engine throttle control. My machine is discontinued. My machine has a manual, but its in Spanish. My machine has a key switch, but the key does not turn!? My machine is not listed on the Husqvarna site. The Spanish manual has pictures of the machine, but it does not match the machine I own. The manuals offered online both on site and from manual sites, do not match my machine. The trouble shooting guide is for a machine with a key switch, a fuel valve and a throttle control. When I called and spoke to a customer service rep, she was clueless. The only help I have gotten is to take the machine into a dealer!? No manual I can read, no information online, no help with customer service rep. I feel I bought a lemon, so far its been not fun owning this machine.
Details:
first attempt to contact customer service...
Customer By CSS Web (bob mccann) (01/12/2015 07:32 PM)
my 924HVX is not listed by your company. I can only find info on a 924HV.
which does not look like my snow blower. The problem is my blower will not start. Now being an older man, and yes forgetful at times. I can not remember how to start this machine. My machine does not have an on/off button I am aware of or can find. I see no fuel switch, the HV owners manual shows both. My machine seems to be different. The numbers on the machine are all very confusing. When I try to locate a part or manual, I just end up going in circles. The Briggs and Stratton engine number does not line up with that companies formula for an engine number. The engine number is on a sticker, which makes me think it can not be correct. The B&S site shows several locations for an engine number, none of which line up with the machine. I have as best I can tell a discontinued machine, and all the pictures and references do not match up. How do I proceed?
which does not look like my snow blower. The problem is my blower will not start. Now being an older man, and yes forgetful at times. I can not remember how to start this machine. My machine does not have an on/off button I am aware of or can find. I see no fuel switch, the HV owners manual shows both. My machine seems to be different. The numbers on the machine are all very confusing. When I try to locate a part or manual, I just end up going in circles. The Briggs and Stratton engine number does not line up with that companies formula for an engine number. The engine number is on a sticker, which makes me think it can not be correct. The B&S site shows several locations for an engine number, none of which line up with the machine. I have as best I can tell a discontinued machine, and all the pictures and references do not match up. How do I proceed?
Answer
Don't know if I can help but I will at least try.
Can you find the product number on the serial number decal? Maybe we can look it up it by.I know there has been a few mowers that didn't show up their site until I used the product number.
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Hi Mr. Rounds,
yes I have found the sticker and recorded the number. Again this does not appear on the site. I tried a few times and went to other sites to find if the number is good or bad. The number on the sticker is "961950017 00"....
the sites I have checked only show numbers up to 9619300.......
thank you in advance for your attention in this matter. bob
th
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I thought your model number sounded familiar, back in October another user here had the same problem. With the product number in hand he was able to get customer service to email him the manuals that were needed.
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When I called and chatted with the customer service rep from Husqvarna, I could tell she was just reading from a script. The Spanish manual I have shows pictures of a snow blower, but it is not mine. I plan to go to a dealer and see what they say. But the one point I have is the machine has no controls. No on/off switch, no throttle control lever or fuel cut off switch. All which I find kinda of odd. The rep could only offer to send me a manual(as in English speaking). Since the product I have is not even listed or represented at the Husqvarna site, it concerns me.
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Hi Bob I have a 924HVX. The key does not turn, just make sure that it is pushed in all the way. If your engine still does not
start remove the key all the way and insert it a couple of times. Briggs & Stratton have had issues with the internals of this switch in the past so it could be that the contacts are not quite making contact. You should have received an English version of your manual with your HVX. Your dealer should be able to help. I could not find my model on the Husqvarna site. I was looking for an IPL (parts list) so I called and was helped by a very nice rep. The IPL was emailed to me within a few minutes.I can tell you that you don't have a fuel cut off switch or a small on-off rocker switch on your engine. Hopefully you can obtain an English version of the owners manual as it does contain a lot of helpful info. The part # for the manual is 1155991-27. I'm sure that Husqvarna can email you both the owners manual and IPL. My phone rep. was excellent and very knowledgeable, so be persistent and you will get the help you deserve.
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