Chainsaws

I purchased a PP5020AV Chainsaw on 10/19/1012. I used the saw approximately 10 times in light home use, always using clean, stabilized fuel at the right mix. I have babied this saw, emptying it when not in use, always storing it clean and dry in its case, using sharp chain, etc. To be clear, I hardly used the thing in the time I have had it.

This spring, I was cutting and when I stopped the saw it would not start. Tried checking filter, plug and then took to the location of purchase, Jerry's Home Improvement to be looked at.

The initial tech at the store confirmed there was no fuel issues visible, and that something deeper must be wrong, so it was sent to their people for testing and repair.

I have since been informed that it has low compression and this is somehow not covered under warranty. It was suggested to me that the cause was wrong gas or something I did. This is ridiculous to say the least.

Further, the gentlemen I spoke with who broke the bad news suggested it was his experience that I was better off to buy a different band of saw than fix my Poulan Pro.

Please tell me how I can get a hold of a local PP rep to deal with my situation. I have been a fan of your products, owning a tiller as well, and previously two other PP saws. If this is not resolved I will not purchase another PP item and will warn others against doing so.

I tried calling the number provided for Customer Service and had no way of speaking to a live person. Please advise me on how to proceed.