Hi William
Thanks for contacting the Answer Army to post your questions.
As the unit is new, we would suggest returning it to Lowe's for an exchange.
However, you can always deliver the unit to an authorized Husqvarna Service Dealer for correction of those conditions if you would prefer.
You can identify Husqvarna area dealers from the Dealer Locator link on the website.
/images/us/homeowner/dealers/dealer-locator/
Thanks again from the Husqvarna Technical Services Team.
Hi William
Thanks for contacting the Answer Army to post your questions.
As the unit is new, we would suggest returning it to Lowe's for an exchange.
However, you can always deliver the unit to an authorized Husqvarna Service Dealer for correction of those conditions if you would prefer.
You can identify Husqvarna area dealers from the Dealer Locator link on the website.
/images/us/homeowner/dealers/dealer-locator/
Thanks again from the Husqvarna Technical Services Team.