Snow Blowers

I recently purchased a new ST230P and after starting it for the very first time the day it arrived at my door, I'm hearing a loud ping/rattle inside the gearbox area. I called my local authorized dealers and all of them said that they only do warranty service on the equipment purchased from them.

The problem is that this was purchased from Amazon.com pre-ordered in August due to the competitive pricing by pre-ordering.  Its disappointing that Huqvarna has such a policy. Don't allow products to be sold by a place that isn't equipped to service them. 

Update: 

Since I still haven't received a reply, I peeked around at the machine without taking it apart and I found the source of the noise. 

581 44 69-03 SWING PLATE FRICTION PULL is mounted with a lot of "play" because both of the  581 73 27-01 SPACER DRIVE are shorter than they should be to firmly hold the plate in place. When the belt is turning the pulley it causes the plate to slide back and fourth along 581 12 30-01 ROD TIP PLATE. That sliding is causing the plate to make a rattle and loud ping. 

Please advise is this is normal or cause for concern. The spacers, being plastic, wont be able to handle that frequency of impact.