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Service & Maintenance Question

    philrob
    Worst customer service I have ever seen. No responses at...Answered
    Service & Maintenance Question posted August 2, 2010 by philrob, last edited February 10, 2012 by HusqvarnaAnswerArmy Silver, tagged PP258TP 
    1255 Views, 6 Comments
    Question:
    Worst customer service I have ever seen. No responses at all. I have asked question reference to pole trimers several times in last two weeks and no response from Poulan, and can not get thru on phone.Lousy support. Have a new Poulan Pro PP258TP pole saw. This is second one in two weeks. Starts up fine, but will not accelerate when pulling throtle to actuate saw. Stalls out every time. Any suggestions other than turn this one back in too.

    Best Answer

    Greg P.

    Hi and thanks for using the Answer Army,

    I'm sorry for the delay in getting back to you. This is our busiest time of the year and we have an extended hold time on the customer service line. I would like to contact you directly to discus the problems you are having with your machine. Also I want to make sure you have the correct number to get in touch with us at the corporate office. Our customer support number is 1-800-487-5951.

    Answer

     

    • philrob

      In addition to this, what category is appropriate for pole trimmer??

    • Greg P.

      Hi and thanks for using the Answer Army,

      I'm sorry for the delay in getting back to you. This is our busiest time of the year and we have an extended hold time on the customer service line. I would like to contact you directly to discus the problems you are having with your machine. Also I want to make sure you have the correct number to get in touch with us at the corporate office. Our customer support number is 1-800-487-5951.

    • RTVTHG

      Same Problem.  Asked a simple question about a part type and got no response.

      • Brandon M.

        RTVTHG,

        We searched the database for your username above and was not able to find any unanswered questions.  We will gladly answer your questions but what was your question regarding the part type?

      • Brandon M.

        I just searched the website Manual Search area and found your model.  Below is a link to the website with the manuals ready for you to download.  When searching for manuals there is a tick box on the left for users to check either an Owner's Manual or Parts List.  Please check the Parts List box and type your model in the open text area.  Please let us know if you have any questions.

        PP258TP Parts List

    • Anonymousposted August 23, 2010
      This has been removed by a moderator