Warranty Question
I purchased a factory refurbish128CD 28cc Grass Trimmer...escalated
Warranty Question posted May 2, 2012 by Robert Carroll, last edited May 30, 2012
218 Views, 1 Comment
Question:
I purchased a factory refurbish128CD 28cc Grass Trimmer through a ebay reseller V&M Innovation
The motor started right up but the drive shaft and head does not spin. When I contacted them they said Husqvarna would fix.
I have tried for three days to contact customer service at Husqvarna but NO one answer the phone. Do you like being on hold for 3-4-40 minutes??????
I did find a local service supplier but not sure what I need to have the repair. If I can not get answer today I will return to the seller and NEVER do business with your company again!
Robert Carroll
The motor started right up but the drive shaft and head does not spin. When I contacted them they said Husqvarna would fix.
I have tried for three days to contact customer service at Husqvarna but NO one answer the phone. Do you like being on hold for 3-4-40 minutes??????
I did find a local service supplier but not sure what I need to have the repair. If I can not get answer today I will return to the seller and NEVER do business with your company again!
Robert Carroll
Answer
Hi Robert,
Sorry your having trouble with your trimmer. You might have already returned it by now. You could have found your local service center thru the website you used to get here. /images/us/dealers/dealer-locator/ I would have exchanged it immediately anyway as it was not right when you got it. You didn't do business with us as you purchased the product from a third party. That's why we recommend buying from a reputable dealer in your area. Some times you get what you pay for and in this case was a poor representation of our product. We are sorry for your troubles and hope you continue to use our products.
Regards,
Chip
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