Thank you for contacting the AnswerARMY.
It is upsetting you have experienced this problem.
The indications are that the wheels are set to low, does the mower roll on flat concrete or pavement? If so the mower should not be dragging in the grass.
The mower can not be converted to individual adjustments.
Please have your dealer inspect the mower to determine if there is something wrong with the assembly of the mower.
Thank you for contacting the AnswerARMY.
It is upsetting you have experienced this problem.
The indications are that the wheels are set to low, does the mower roll on flat concrete or pavement? If so the mower should not be dragging in the grass.
The mower can not be converted to individual adjustments.
Please have your dealer inspect the mower to determine if there is something wrong with the assembly of the mower.