This is a public Forum  public

General Product Question

    michael weintraub
    Not really a question, but some design comments about the...Answeredescalated
    General Product Question posted July 30, 2011 by michael weintraub, last edited February 10, 2012 
    490 Views, 1 Comment
    Question:
    Not really a question, but some design comments about the XT721F mower. I can't find a way to share comments directly to Husqvarna customer service about the mower based on my experience using it for the past three months. I'm in product development and appreciate user input. So I'm trying to offer my reactions in that spirit.

    I bought it new. The first issue is a safety issue related to a bad design.
    Details:

    First, the chute cover in the back does not close tightly against the bag.  There's a 1/4-3/8 inch gap that remains.  This is a safety complaint and an annoyance as mainly grass, but the odd hard flying object comes flying out the gap.   I tried putting some weather stripping but the wind force popped the cover up.  So, I'm using a handy dandy bungee cord to hold the lid down.  It's a fine solution, but it's disappointing to be using bungee cords on a mower that I got brand new in May.

    Second, this mower is self-propelled.  If you use the propulsion, sometimes when you release the handle (as in you stop walking), the front wheels lock up.  They roll forward fine, but if you try to roll the mower backward, they won't move.  If you use the propulsion again and then stop, the locked wheels release and you can roll the mower backward.  Haven't figured out a kludge work-around there.

    Finally, the mower has poor vaccuum capabilities.  My 12 year old MTW mower that I retired did a much better job of picking up leaves, pine needles and small twigs than this mower.  The height setting has been in the middle range. 

    Overall, I'm disappointed as Husqvarna enjoys such a strong reputation.  I paid slightly more for the mower than the other choices at the hardware store - e.g. Craftsman, Toro, or one other I forget. 

    • Be the first to rate this

      |

    • Bookmark and Share

    Best Answer

    Scott W.

    Thank you for contacting the AnswerARMY.

    I have passed the comments about the collections system to the product manager and one of the engineers.

    The mower self propelled is working as designed, per the manual once you stop going forward you should push the mower forward slightly to disengage the drive system, this allows the mower to be pulled rearward.

    As far as the vacuum, the standard blade that the machine in question is fitted with is a 3n1 blade, designed to recycle, collect and discharge.

    There are other optional blades.

    532 40 67 06 This is listed as the precision blade.

    532 40 67 12 This is the standard blade.

    532 18 90 28 This is listed as the bagging blade.

    532 15 92 67 This is listed as the premium blade. 

    I feel like either the 532 18 90 28 or the 532 40 67 06 would do a better job of bagging for you.  Hope this helps

     

    Answer

     

    • Scott W.

      Thank you for contacting the AnswerARMY.

      I have passed the comments about the collections system to the product manager and one of the engineers.

      The mower self propelled is working as designed, per the manual once you stop going forward you should push the mower forward slightly to disengage the drive system, this allows the mower to be pulled rearward.

      As far as the vacuum, the standard blade that the machine in question is fitted with is a 3n1 blade, designed to recycle, collect and discharge.

      There are other optional blades.

      532 40 67 06 This is listed as the precision blade.

      532 40 67 12 This is the standard blade.

      532 18 90 28 This is listed as the bagging blade.

      532 15 92 67 This is listed as the premium blade. 

      I feel like either the 532 18 90 28 or the 532 40 67 06 would do a better job of bagging for you.  Hope this helps

       

      • Be the first to rate this

        |