General Product Question
Issue with HU800AWD blade adapter: WHAT WERE THEY THINKING?...escalated
General Product Question posted October 22, 2013 by Robert Garrott
622 Views, 1 Comment
Question:
Issue with HU800AWD blade adapter: WHAT WERE THEY THINKING? 1. The blade adapter shown in the manual is not the one installed; appears to be a solid pulley and not a split pulley as is installed.
2. I assume the split pulley was jammed in full closed position but vibrated loose; the "free" half of the split pulley slipped out of the blade adapter and flopped around drive shaft making a lovely grinding noise. No retainer or preload spring installed; can't see how a floating split pulley weighing only a few ounces is supposed to provide the friction to the drive belt.
3. My call to Husqvarna Customer Service was a wasted twelve minutes of my life I'll never get back. No technical assistance available, just a referral to the local dealer.
4. Local dealer #1 only does warranty work on equipment he sells (and don't let the door hit you in the butt on your way out!). Local dealer #2 doesn't do repair work.
5. Option 1: Load up 200 pound mower in my SUV and drive to another town to get a warranty diagnosis and 7-10 days for parts. Option 2: Say phooey and take blade adapter to local welding shop to transform poorly designed split pulley into solid pulley.
I bought Husqvarna because of the quality reputation. I'll have to think long and hard before buying another Husqvarna product if this is the level of design and support I can expect to receive.
2. I assume the split pulley was jammed in full closed position but vibrated loose; the "free" half of the split pulley slipped out of the blade adapter and flopped around drive shaft making a lovely grinding noise. No retainer or preload spring installed; can't see how a floating split pulley weighing only a few ounces is supposed to provide the friction to the drive belt.
3. My call to Husqvarna Customer Service was a wasted twelve minutes of my life I'll never get back. No technical assistance available, just a referral to the local dealer.
4. Local dealer #1 only does warranty work on equipment he sells (and don't let the door hit you in the butt on your way out!). Local dealer #2 doesn't do repair work.
5. Option 1: Load up 200 pound mower in my SUV and drive to another town to get a warranty diagnosis and 7-10 days for parts. Option 2: Say phooey and take blade adapter to local welding shop to transform poorly designed split pulley into solid pulley.
I bought Husqvarna because of the quality reputation. I'll have to think long and hard before buying another Husqvarna product if this is the level of design and support I can expect to receive.
Answer
I have the same problem with the adapter except I've only had mine for about 3 months. The adapter looks like cast aluminum. Paid $500.00 for what I considered at the time to be the BEST walk behind on the market. I understand that it's better to shear the cheap aluminum rather than damage something more expensive but the aluminum used needs to be a grade or two higher. It should still be softer than the steel components transferring the torque load of the blade. Mistakes are going to happen, it's what you do afterward that defines you. I'm still a "husqie" fan for now.
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