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Warranty Question

    Bryan Remaly
    Hi there, I'm a professional Arborist from PA who...
    Warranty Question posted March 20, 2018 by Bryan Remaly, last edited March 20, 2018 
    52 Views, 4 Comments
    Question:
    Hi there, I'm a professional Arborist from PA who purchased a T540XP in July of last year and have had nothing but problems. It never really ran great, and as time went on it only got worse. Frustrated, I went back to the Stihl trim saw I had been using and put the 540 aside for a while. Finally getting around to it before the 6 month warranty ran out, I took it to a reputable local dealer a few days before Christmas, where it has been ever since (it's now almost APRIL!). Only 5 hours of runtime on the saw. They have thrown every part I can imagine at it, and have had no success. I just want a stinkin' replacement saw already! The dealer tells me that it is under warranty and they are working with Husqvarna to troubleshoot the saw. Is there anything I can do to get them to just give me a replacement, or am I at the mercy of the dealer here? $650 on a tophandle and this is the support I get? My Stihl dealer would have given me a replacement immediately if the saw couldn't be fixed a timely manner. Thanks for any and all help!!

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    Answer

     

    • Eugene Rounds

      I know it frustrating but me ask this question have they brother to replacement the spark plug with known good plug? The reason I ask those NGK CMR6H plugs are giving me a fit on repairs here. I just fix Stihl HS56 hedger that was dieseling on account of the plug failing.

      I have seen some very weird problems from total failure to knocking to dieseling from these plugs.

      You can try calling customer service at 1 (800) 487-5951.

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      • Bryan Remaly
        Very frustrating, it's an awesome little saw when it runs. So far they've replaced the plug, complete carb/autotune assembly, crank seal, fuel lines. An ignition module is the latest thing they put it in, I have yet to see if that's fixed it but they haven't called so I assume not. When I took it to them it wouldn't idle and ran poorly. They fixed it but cannot get it to idle. It's on a hair trigger, as soon as you touch the throttle it idles, but when you let off it completely it dies. They claim to be working with two Husqvarna techs trying to solve the problem. I didn't mind a bit of a wait for the issue to get resolved but almost 4 months is crazy. They had me pretty irate during month two while replacing the carb and autotune when they told me that it was definitely the problem and the warranty would be voided because I ran the wrong fuel. What they didn't know was that Im a lead Arborist at a high volume tree service, and the saw ran on the same 93 mix we use in our entire Stihl fleet with zero problems. Needlessly to say the owner of our company was not impressed, and won't budge on only buying Stihl products.

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    • Eugene Rounds

      It does sounds like they should just replace the saw and then sent the current back to Husqvarna so they can find what wrong with it as they may need their hands directly on the saw. I know if it was up to me this what I would do but I am lowly small independent shop without any dealer associations.

      When a commercial client is the user they should get a priority in such cases in my opinion but just how I have always worked over the years.

      Anyways give the customer service number a call to see if they can help out.

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      • Bryan Remaly
        I guess I'll give that a try, hopefully I don't get the run-around there too, thanks for your help!

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