Service & Maintenance Question
I have a R120S articulating rider mower that was purchased...escalated
Service & Maintenance Question posted July 6, 2014 by Marianne Poteet
839 Views, 9 Comments
Question:
I have a R120S articulating rider mower that was purchased last August. I mow on the height level of 3. All of a sudden, it is mowing low, mostly on the left (which is worse if the ground is not level). It mowed just fine until two weeks ago. My local authorized service center replaced both blades, changed the oil & filter ($245.30, of which $80 was travel), but it is still doing it. I have ridges and scalped areas all over the place. I guess I need to guide the service center. Where can I get a complete list of what might be wrong?
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Answer
I take it the service tech didn't test use the mower afterwards. They always seems to be too big of a hurry around here too. My customers like to complain about the time takes me to fix problems like this but once they find that I actually used the mower as they would to find the problem then are happier with results.
If you haven't hit anything with the mower I would first check my tires air pressure as this can throw the mower out of level causing problems like this. Tires do go leak just enough air sometimes to be not noticeable unless checked with a air gauge. A low tire can give more on uneven ground causing the problem to be worse,
BTW the picture does help by showing what your writing about. The only I can't tell from the picture if only one blade causing the problem or if the whole cut area is angle to one side.
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Thank you very much. I will check the tire pressure. Yes, I have hit some things - tree roots. Are you a service tech? Could I maybe bring it to you?
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From the last picture it does appear that the whole deck is digging in on one side as you turn a corner which a low tire cause easily.
It is quite common problem for users to hit things like tree roots and they do bend blades and other parts. I have the same problem with my own lawn where tree roots are exposed from growth. Sometimes it just impossible to avoid them when hidden by the grass. I have seen any where from a simple bent blade to broken deck parts from these impacts. I wish it was as simple as this what wrong and this is how to fix it but it is like a vehicle being a wreck every one is different.
Although I am not associate with Husqvarna I am small engine repair shop owner. You problem here is that I may not be within reasonable range for you to bring it to me. I am in New Market, AL, USA.
I just repair a large John Deere rider last week where the owner drove it over an 3 foot embankment and had ripped the entire deck off. It took a cutting torch, a welder, and a hydraulic press to get it into work order again but at least he didn't need a 900.00 deck and the related parts but it did take me 5 hours to get it done labor-wise.
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Yes, Alabama is a little further away than I had hoped. I am in upstate New York (the rural, country part, where the farms are). Your explanations have been a big help to me in understanding my mower. I will find my tire gauge and check the air pressure. Thank you very much.
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Here's another picture.
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Here's another picture.
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I know this was posted a few years back, but I am having the exact same problems. Tire pressure is good, Blades are new, and perfectly balanced, Haven't hit anything, etc... Have contacted Husqvarna Consumer Office, and have yet to get anyone who can tell me how to level the deck. Nor will they tell me where to get a Service Manual. Every mower I have ever bought tells you in the "Operation Manual" how to level the deck, and how to set the front to rear angle. Not this one. As much as I hate to say this, Husqvarna used to be a good product, until they moved their manufacturing plant to the U.S.. I am not holding my breath on getting a resolve to this issue. Don't know if you ever got yours straightened out, or not.
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Hi. I don't know how to level the deck, either. I found another lawnmower repair place and they have more or less solved the problem. They blamed a bent/chipped blade and uneven tire pressure. It isn't good as new, but it is better. I have been warned that I could easily bend the shaft, if I haven't already, so I am more careful of tree roots. I wish I could offer more help. It is very aggravating not to be able to get a service manual. I wish you luck in sorting out your problems.
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So, it has been TWO WEEKS, and still no answer to my question. Then upon searching historical comments on Husqvarna's site, I find a few other people have had the same problem. And they have gotten the same response: NOTHING! Last message I got: "'I've plugged you into the tool and someone from CS will contact you personally. Stay tuned." That was Apr 5th. You cannot tell me that a big mower company like Husqvarna doesn't make a "Service Manual" for a product they designed, and developed. Or that they don't have someone that can answer a design issue that makes their product malfunction, thereby causing damage to a consumers property.
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