Thank you for contacting the AnswerARMY.
It is upsetting that you have experienced this failure.
I am not familiar with this mode of failure, more common is complaint that the unit will not roll backwards and that is because it needs to be rolled forwards a couple of inches to disengage the drive system so it can be pulled rearwards. Please take the mower to your local authorized service center to have it inspected.
Thank you for contacting the AnswerARMY.
It is upsetting that you have experienced this failure.
I am not familiar with this mode of failure, more common is complaint that the unit will not roll backwards and that is because it needs to be rolled forwards a couple of inches to disengage the drive system so it can be pulled rearwards. Please take the mower to your local authorized service center to have it inspected.