Parts Question
This question concerns the corporate logic behind the pole...Answeredescalated
Parts Question posted September 14, 2011 by Larry Straile, last edited February 10, 2012
359 Views, 1 Comment
Question:
This question concerns the corporate logic behind the pole assembly part number 576187001 $18.79
For a Poulan Pro electric pole saw Model PLN1510
Ridiculous,I say,for the part needed to BE NOT AVAILABLE
I need the ring that tightens the pole extension lock jaws.
Made of flimsy plastic,and broke after two uses.
So this part will cost the company maybe $2 to injection mold,pack ,inventory and ship to me.
But no, I will have to return the saw (which I found to be the best one because of its features and price)
And buy the Competitor's unit with a slightly better engineered extension locking mechanism.
Great.You guys at the top amaze me.Now you've lost another customer.
Thanks a lot.
For a Poulan Pro electric pole saw Model PLN1510
Ridiculous,I say,for the part needed to BE NOT AVAILABLE
I need the ring that tightens the pole extension lock jaws.
Made of flimsy plastic,and broke after two uses.
So this part will cost the company maybe $2 to injection mold,pack ,inventory and ship to me.
But no, I will have to return the saw (which I found to be the best one because of its features and price)
And buy the Competitor's unit with a slightly better engineered extension locking mechanism.
Great.You guys at the top amaze me.Now you've lost another customer.
Thanks a lot.
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Best Answer
Answer
Thank you for contacting the AnswerARMY.
It is upsetting that you experienced this failure.
The failure you describe is not common, actually I have not heard of this part failing. I would thing the unit may have been damaged somehow causing the failure of the part. Did you take the unit to your local Poulan dealer to be looked evaluated? If not I would recommend that you take the pole-saw to your local authorized service center.
Thank you for contacting the AnswerARMY.
It is upsetting that you experienced this failure.
The failure you describe is not common, actually I have not heard of this part failing. I would thing the unit may have been damaged somehow causing the failure of the part. Did you take the unit to your local Poulan dealer to be looked evaluated? If not I would recommend that you take the pole-saw to your local authorized service center.